Katilyn Rowles
Pevely,MO
Summary
Dynamic Sales Manager with a proven track record at Ulta Cosmetics, excelling in staff management and sales coaching. Achieved significant sales growth by implementing innovative strategies and fostering a culture of accountability. Skilled in verbal communication and sales tracking, driving guest loyalty and enhancing the overall customer experience.
Overview
7
7
years of professional experience
Work History
Sales Manager
Ulta Cosmetics
12.2024 - Current
- Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
- Plan and execute in-store events that deliver an unrivaled guest experience, drive in-store and brand partner collaboration, and deliver on sales and payroll goals.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
- Drive company profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources through operational excellence to deliver top-line sales growth and improve business.
Merchandise Manager
Ulta Cosmetics
04.2024 - 12.2024
- Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
- Ensure the execution of all operational focuses inclusive of shipment, replenishment, omni-channel, price changes, and markdowns.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
- Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
- Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
Cashier/Receptionist
Autohaus BMW
06.2023 - 04.2024
- Calculate the customer’s bill using the dealership’s computer system
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Make change accurately and issue receipts to customers
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Complete daily deposit for sales department
Beauty Sales Associate
Ulta Cosmetics
04.2023 - 04.2024
- Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
- Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.
- Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests.
- Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
Cashier
LSR Speedway
07.2018 - 04.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained clean and organized checkout area, promoting safety and efficiency during peak hours.
- Supported inventory management by monitoring stock levels at the point of sale, facilitating reorders as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Certificate - Medical Insurance Billing And Coding
Cosumnes River College
Sacramento, CA12-2024
High School Diploma -
Elk Grove Charter
Elk Grove, CA05-2017
Skills
- Staff management
- Goals and performance
- Verbal and written communication
- Sales tracking
- Goal setting
- Sales coaching
Timeline
Sales Manager
Ulta Cosmetics
12.2024 - Current
Merchandise Manager
Ulta Cosmetics
04.2024 - 12.2024
Cashier/Receptionist
Autohaus BMW
06.2023 - 04.2024
Beauty Sales Associate
Ulta Cosmetics
04.2023 - 04.2024
Cashier
LSR Speedway
07.2018 - 04.2023
Certificate - Medical Insurance Billing And Coding
Cosumnes River College
High School Diploma -
Elk Grove Charter