Katilyn Simerley
Rockwall
Summary
Dynamic Patient Service Representative with a proven track record at John Peter Smith Hospital, excelling in organizational coordination and timely service delivery. Adept at managing electronic health records and enhancing patient communication, while demonstrating exceptional attention to detail and empathy. Committed to optimizing workflows and ensuring compliance with HIPAA regulations.
Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Offering excellent communication and interpersonal skills, with natural ability to connect with patients. Brings understanding of medical office procedures and proficiency in managing patient records and scheduling appointments. Ready to use and develop organizational and problem-solving skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
John Peter Smith Hospital
01.2024 - Current
- Managed patient records using electronic health systems to ensure data accuracy.
- Provided information on insurance coverage and payment options to facilitate patient understanding.
- Collaborated with healthcare providers to streamline communication and improve patient experience.
- Handled incoming calls and addressed concerns promptly to maintain high customer satisfaction levels.
- Supported administrative tasks, including filing documents and updating patient information, to optimize workflow.
- Educated patients on office policies and procedures for better service navigation.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Demonstrated adaptability in fast-paced environments while maintaining professionalism and empathy towards patients.
- Assisted patients with appointment scheduling and inquiries to enhance service efficiency.
Server
Cracker Barrell
01.2023 - 2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to deliver timely food and beverage orders.
- Managed cash register operations, processing payments accurately and efficiently.
- Assisted in training new servers on menu items and service protocols.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Cashier Team Lead
Soulmans BBQ
03.2023 - 05.2024
- Trained and mentored new cashiers on best practices and customer service.
- Implemented inventory management techniques to reduce discrepancies.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction levels.
- Supervised daily operations and ensured efficient cash handling processes.
- Collaborated with management to develop staff schedules based on peak hours.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Ensured compliance with company policies and security protocols at all times.
Education
No Degree - Biology
Hill College
Hillsboro TxHigh School Diploma - Biology
Venus Highschool
Venus, TX05.2025
Skills
Organizational structure and coordination
Timeliness and efficiency
Attention to cleanliness
Accomplishments
Public speaking area winner
Timeline
Patient Service Representative
John Peter Smith Hospital
01.2024 - Current
Cashier Team Lead
Soulmans BBQ
03.2023 - 05.2024
Server
Cracker Barrell
01.2023 - 2025
No Degree - Biology
Hill College
High School Diploma - Biology
Venus Highschool
Similar Profiles
Lucila OjedaLucila Ojeda
RN II at John Peter Smith Hospital: Trauma One HospitalRN II at John Peter Smith Hospital: Trauma One Hospital
Valery DominguezValery Dominguez
Patient Access Representative at John Peter Smith HospitalPatient Access Representative at John Peter Smith Hospital
Ashley SpataroAshley Spataro
Patient Placement Coordinator ED RN at John Peter Smith HospitalPatient Placement Coordinator ED RN at John Peter Smith Hospital
Candice HillCandice Hill
Patient Access Call Center Specialist at John Peter Smith HospitalPatient Access Call Center Specialist at John Peter Smith Hospital
Amanda MarandaAmanda Maranda
Admin Team and Registered Dental Assistant at Campbell Crossing DentistryAdmin Team and Registered Dental Assistant at Campbell Crossing Dentistry