Katima Smith
Philadelphia,PA
Summary
Seasoned Civil Servant with a proven track record at the City of Philadelphia Office of Homeless Services Human Resources Unit, excelling in staff relationship management and Microsoft Office. Spearheaded HR culture transformation and streamlined payroll processes, enhancing employee satisfaction and operational efficiency. Expert in handling confidential information, demonstrating exceptional leadership and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Departmental Human Resources Manager
City of Philadelphia Office of Homeless Services
07.2020 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Processed employee claims involving performance issues and harassment.
- Facilitated a change in the HR culture by creating open communication channels between employees and HR.
Administrative Specialist 2
City of Philadelphia Revenue Department
03.2011 - 07.2020
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Assisted the Divisional Deputy City Solicitor in conducting monthly Sheriff's Sales; maintaining tax and sales records; supervised staff to ensure quality interactions with taxpayers while preparing for the sale.
- Boosted employee morale by planning team-building activities and corporate events.
- Prepared, processed, and transmitted various reports.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZMBA - Public Administration
Keller Graduate School of Mgmt, DeVry University
Philadelphia, PA02-2018
Skills
- HR policies and procedures
- Staff Relationship Management
- Microsoft office proficiency
- Coaching and Guidance
- Compensation and benefits
- Team Leadership
- Adept at interpreting Civil Service Regulations
- Proficient in Payroll administration and OnePhilly
Timeline
Departmental Human Resources Manager
City of Philadelphia Office of Homeless Services
07.2020 - Current
Administrative Specialist 2
City of Philadelphia Revenue Department
03.2011 - 07.2020
Bachelor of Science - Human Resources Management
University of Phoenix
MBA - Public Administration
Keller Graduate School of Mgmt, DeVry University
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