Katina Allen

* Mentored new employees joining the team, sharing best practices for successful outcomes in supporting clients enrolled in the IRIS programs.

* Mentored clients and providers to increase awareness of IRIS programs and benefits.

* Conducted comprehensive assessments to identify client’s needs, leading to more effective support plan development.

* Assured the documentation process for increases efficiency in maintaining accurate records of services provided and client outcomes.

* Assured all deadlines were met in a timely manner to assure accuracy according to TMG/ DHS standards.

• Connected members/ families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
• Addressed members concerns and provided support to vulnerable demographics.
• Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to members.
• Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
• Increased awareness of available resources by organizing and participating in community health fairs and events.

• Connected individuals with relevant resources and support networks for improved wellbeing.
• Provided one-on-one assistance to residents navigating various social services systems.
• Educated community members about their rights, responsibilities, and opportunities through workshops and presentations.
• Conducted outreach efforts targeting underrepresented or marginalized populations, ensuring equal access to resources and opportunities for all residents.