Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Katina Allen

Milwaukee

Summary

Dynamic IRIS Consultant at Molina Healthcare with a proven track record in mentoring and needs assessment. Skilled in training facilitation and customer service, I enhanced client outcomes through comprehensive support plans and efficient documentation processes. Committed to empowering communities, I fostered trust and collaboration among diverse populations to improve healthcare access.

Overview

26
26
years of professional experience

Work History

IRIS Consultant

Molina Healthcare/TMG Wisconsin
03.2019 - Current
  • Mentored new employees joining the team, sharing best practices for successful outcomes in supporting clients enrolled in the IRIS programs
  • Mentored clients and providers to increase awareness of IRIS programs and benefits
  • Conducted comprehensive assessments to identify client's needs, leading to more effective support plan development
  • Assured the documentation process for increases efficiency in maintaining accurate records of services provided and client outcomes
  • Assured all deadlines were met in a timely manner to assure accuracy according to TMG/ DHS standards

Community Health Worker

Independent Care Health Plan (iCARE)
02.2018 - 03.2019
  • Connected members/ families with necessary social services, alleviating barriers to healthcare access and improving quality of life
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques
  • Addressed members concerns and provided support to vulnerable demographics
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to members
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources
  • Increased awareness of available resources by organizing and participating in community health fairs and events

Community Connector

Molina Healthcare
Milwaukee
08.2015 - 12.2017
  • Connected individuals with relevant resources and support networks for improved wellbeing
  • Provided one-on-one assistance to residents navigating various social services systems
  • Educated community members about their rights, responsibilities, and opportunities through workshops and presentations
  • Conducted outreach efforts targeting underrepresented or marginalized populations, ensuring equal access to resources and opportunities for all residents

Food Service Director

Agape Community Center
Milwaukee
01.2010 - 02.2014
  • Promoted positive relationships between front-of-house staff and back-of-house personnel.
  • Communicated effectively with executive management regarding budgeting decisions or policy changes.
  • Resolved customer complaints promptly in a professional manner.
  • Reviewed weekly reports from supervisors concerning staffing needs or maintenance requirements.
  • Scheduled staff shifts and managed payroll records for hourly employees.
  • Organized training sessions for staff members on food safety regulations.
  • Maintained accurate records of sales, labor costs, food costs, and waste management data.
  • Monitored inventory levels to ensure that adequate supplies were available at all times.
  • Developed and implemented food service policies and procedures.
  • Collaborated with marketing team to promote new menu items or specials.
  • Assisted in menu planning and recipe development according to customer preferences.
  • Conducted regular inspections of kitchen equipment to maintain a safe work environment.
  • Supervised the daily operations of the kitchen, cafeteria, and catering services.

Food Service Supervisor

St. Joseph's Hospital Milwaukee
Milwaukee
03.1999 - 01.2006
  • Created and adjusted department schedules and individual shift assignments.
  • Performed continuous evaluations of employee performance and service levels.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Adhered to company food, safety, quality and sanitation policies.
  • Fostered a positive working environment, encouraging teamwork and employee engagement.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Collaborated with health inspectors to address any compliance issues promptly.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Assisted in planning and executing special events and catering services.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Collaborated with server trainees to promptly resolve potential customer concerns.

Education

Bachelor of Science - Human Services/Social Worker Track

Upper Iowa University
Fayette, IA
05.2015

Skills

  • Training facilitation
  • Organizational Development
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Collaboration and teamwork
  • Needs Assessment

Hobbies and Interests

  • Spending quiet time with God
  • Spending time with family
  • Shopping

Timeline

IRIS Consultant

Molina Healthcare/TMG Wisconsin
03.2019 - Current

Community Health Worker

Independent Care Health Plan (iCARE)
02.2018 - 03.2019

Community Connector

Molina Healthcare
08.2015 - 12.2017

Food Service Director

Agape Community Center
01.2010 - 02.2014

Food Service Supervisor

St. Joseph's Hospital Milwaukee
03.1999 - 01.2006

Bachelor of Science - Human Services/Social Worker Track

Upper Iowa University

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Katina Allen