Katina Bennett
Petersburg,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
22nd Century Technologies
01.2023 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered voters questions
- Distributed and processed over 200 ballots to registered absentee voters daily.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Assisted development and implementation of new administrative procedures
- Developed strategies to streamline and improve office procedures
- Managed filing system, entered data and completed other clerical tasks
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Volunteered to help with special projects of varying degrees of complexity
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Increased office participation by 50% in special events by creating newsletter with detailed calendars and other office updates
- Transcribed and organized information to assist in preparing speeches and presentations
- Scheduled office meetings and client appointments for staff teams
- Created and maintained databases to track and record customer data
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Established administrative work procedures to track staff's daily tasks
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Liaised between clients and vendors and maintained effective lines of communication
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Performed research to collect and record industry data
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
Customer Service Representative
Allstate Insurance Co
01.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased product sales by 10%
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction
- Provided primary customer support to internal and external customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
Medical Records Coordinator
Bonview Rehabilitation And Healthcare
01.2017 - 07.2019
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded records to patient's individual vault.
- Kept accurate log of requests for medical information and records.
- Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained accuracy, completeness, and security for medical records and health information.
- Handled all paperwork generated by nursing staff
- Effectively communicated with physicians to explain symptoms of patients to get a better diagnosis
- Coordinated with nursing staff and physicians to arrange appointments and proper assessments
Education
High School Diploma -
Needham Broughton High School
Raleigh, NC06.1992
Skills
- Coordination
- Workflow Planning
- Database Organization
- Grammar
- Customer Relations
- Computer literacy
- Medical Terminology
- Windows
- Customer Relations
Timeline
Administrative Assistant
22nd Century Technologies
01.2023 - 07.2023
Customer Service Representative
Allstate Insurance Co
01.2020 - 01.2023
Medical Records Coordinator
Bonview Rehabilitation And Healthcare
01.2017 - 07.2019
High School Diploma -
Needham Broughton High School
Similar Profiles
Taylor BakerTaylor Baker
Summer Camp Counselor at 22nd Century TechnologiesSummer Camp Counselor at 22nd Century Technologies
Tony Mosley IITony Mosley II
PMO Analyst/ Project Coordinator at 22nd Century Technologies Inc.PMO Analyst/ Project Coordinator at 22nd Century Technologies Inc.
CAROL CaesarCAROL Caesar
Phlebotomist at 22nd Century Technologies IncPhlebotomist at 22nd Century Technologies Inc
Amie SIDIQUEAmie SIDIQUE
Senior Policy Analyst at 22nd Century Technologies, Inc.Senior Policy Analyst at 22nd Century Technologies, Inc.
Rickey StithRickey Stith
Material Handler at Georgia Pacific CenterMaterial Handler at Georgia Pacific Center