Katina Callis

• Black Boudoir LLC
• Is a company that caters to women
• We offer self-care and beauty products, in addition to products that promote wellness of the mind, body, and soul.
• Performed a full audit of inventory and sales reports, ensuring accuracy
• Created and managed products, sales, and revenue through Microsoft Excel.
• Established personal connections with customers, exceeding customer service expectations.
• Directed and oversaw the creation and management of multiple marketing campaigns, including the implementation of social media, email marketing, and lead generation campaigns.
• Prepared weekly reports and monthly financial updates.
• Created a clear business plan to obtain funding.
• Created a professional business website.

• Assisted customers with inquiries regarding their credit card accounts and bank accounts, including opening new accounts, taking payments, balance inquiries, balance transfers, charge disputes, and setting up online banking services.
• Maintained accurate records of all financial transactions.
• Completed customer follow-ups and responded to customer emails in a timely manner.
• Researched customer inquiries regarding their accounts using internal banking systems.
• Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

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• Identified potential risks associated with retaining existing customers and developed action plans accordingly.
• Provided detailed reports on customer feedback and retention metrics for management review.
• Assisted customers in selecting service packages, sales, billing, returns, cancellations, and equipment troubleshooting.
• Dispatched service technicians to appropriate routes based on customer needs.
• Worked directly with technicians to ensure that the proper service equipment was available at the time of installation.
• Provided timely updates to customers regarding their orders or requests.

• Answered customer inquiries via phone, email, and chat. Provided assistance with taking payments, service activation, and device troubleshooting.
• Identified opportunities for upselling additional products or services based on customer needs.
• Handle supervisor calls and escalated issues as the first line of the management team.
• Proactively coached and assisted customer care representatives in identifying improvement opportunities and developing appropriate action plans to achieve the desired performance level.
• Maintained 100% positive feedback from customer surveys.
• Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 30% annually.

• Answered inbound calls from potential customers who were interested in Verizon services
• Established business relationships with prospective customers while analyzing the needs of the customer and closing sales
• Educated clients on new product capabilities, while generating over $50k in new revenue opportunities
• Supported the technical needs of clients with an average of 150 calls per day.
• Provided performance metrics and trend reports to management, aiding in overall operations.