Katina Carr

• Increased customer retention by addressing concerns and offering tailored solutions to retain business.
• Resolved account issues for enhanced customer satisfaction and loyalty.
• Managed high call volume, maintaining professionalism and efficiency in all interactions.
• Built rapport with customers through active listening and empathetic understanding of their needs.

• Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

· Qualify and enroll suppliers in automation services through heavy outbound calling

· Professionally represent AvidXchange and its offerings by building our brand while

earning trust

· Provide a great adoption experience for suppliers

· Accurate and expedited data entry and clean up

· Ability to exceed monthly performance and QA goals

· Work Cross functionally with leaders and peers

· Assist when needed on special projects and assignments

· Qualify and enroll suppliers in automation services through heavy outbound calling

· Professionally represent AvidXchange and its offerings by building our brand while

earning trust

· Provide a great adoption experience for suppliers

· Accurate and expedited data entry and clean up

• Improved employee satisfaction by implementing comprehensive personnel policies and procedures.
• Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
• Enhanced talent acquisition efforts through targeted recruitment strategies, attracting top candidates for key positions.
• Streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for employees.
• Managed payroll functions efficiently, ensuring timely and accurate compensation for all staff members.
• Addressed employee concerns promptly by establishing an accessible grievance resolution process, promoting trust and transparency within the organization.
• Conducted thorough exit interviews to identify areas of improvement in retention strategies and workplace conditions.