KATINA CARTER
DAVIE,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Office Manager
Reliant Courier Services
06.2021 - Current
- Assisted in the recruitment process by conducting interviews and evaluating candidate suitability for courier roles.
- Developed strong relationships with clients through proactive communication regarding delivery status updates or potential delays.
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Unemployment Claims Specialist
Kforce
05.2020 - 11.2020
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
- Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
- Handled escalated claimant issues professionally, working towards satisfactory resolutions without compromising company policies or procedures.
- Improved the accuracy of claims data by regularly updating and maintaining electronic records.
- Assisted clients with completion of applications and paperwork.
- Expedited claim approvals by effectively prioritizing workload and managing deadlines.
Driver
GLOW Tours LLC.
09.2018 - 05.2020
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Mentored and trained new drivers, fostering a professional work environment focused on safety and compliance.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Minimized liability by consistently following road rules when driving.
- Improved behavior management techniques by implementing positive reinforcement strategies and clear expectations.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Aftercare Volunteer
Meadow Brooks Elementary
09.2016 - 09.2018
- Managed daily attendance records, ensuring accurate documentation for all children in the program.
- Facilitated smooth transitions between school dismissal and aftercare start time by efficiently organizing student arrival procedures.
- Implemented daily routines and activities to stimulate and engage children.
- Served as a liaison between daytime teachers, administrators, parents, and the aftercare staff when needed.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Enhanced student well-being by providing a safe and nurturing aftercare environment.
- Implemented conflict resolution strategies to foster a positive atmosphere among students during aftercare hours.
- Assisted in planning and executing special events, such as holiday parties and end-of-year celebrations for the aftercare program.
- Contributed to development of new volunteer training program, sharing effective childcare techniques.
- Improved parent satisfaction through regular, detailed updates about their child's day and progress.
Care Coordinator/Insurance Verification/Payroll
CSI- Caregiver Services Inc.
03.2006 - 08.2016
- Coordinate and Manage patient level of care
- Assign all new referrals to RN to follow with assessment
- Review and evaluate RN Assessments to determine level of care
- Create client Plan of Treatment based on Nurse Assessment
- Contact Clients for Quality Assurance calls to verify start of care dates, diagnoses and level of care
- Verify Insurance benefits with participating providers and determines member eligibility, authorizations and denials.
- Process Discharge Report when client care has ended
- Train all employees; Managers, Coworkers, Nurses, and Caregivers on company guidelines.
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines.
Loan Processor
Infinity Financial Mortgage
03.2005 - 03.2006
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Correctional Officer
State of Florida
03.2004 - 03.2005
- Medical Officer sign inmates in for medical visit and made f/u appointments
- Supervise and maintain care, custody and control of inmates
- Answered phones, typed reports and performed clerical duties for medical dept.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Medical Biller/ Medical Records/Legal Correspondent
QuadMed
01.1998 - 01.2004
- Processed billing, claims, payment poster, insurance follow up, data entry
- Processed legal and medical requests for doctors, lawyers and various clients
- Processed payroll, provided customer service via phone and in person.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Collected payments and applied to patient accounts.
Education
Certified Billing and Coding Specialist (CBCS) -
Barry University
01.2013
Notary Public – State of Florida -
Florida Notary Association Inc.
01.2006
Certified Correctional Officer -
Miami-Dade College
01.2004
Business Administration -
Miami-Dade College
01.1992
High School Diploma -
Miami Edison Senior High School
01.1990
Skills
- Care Coordination
- Insurance Verification
- Office Administration
- Organizational Skills
- Medical Biller/Records Clerk
- Excellent Customer Service Relations
- Microsoft Office proficiency
- Data Entry
- Payroll Processing
- Team Leadership
- Childcare Special needs
References
Available upon request
GLOW Inc.
Glorious Ladies of Worth is a non profit Women Organization that encourage, empower and help the community; we educate women on breast cancer, domestic violence, feed the homeless, volunteer events with children events while significantly impacting our community.
Timeline
Office Manager
Reliant Courier Services
06.2021 - Current
Unemployment Claims Specialist
Kforce
05.2020 - 11.2020
Driver
GLOW Tours LLC.
09.2018 - 05.2020
Aftercare Volunteer
Meadow Brooks Elementary
09.2016 - 09.2018
Care Coordinator/Insurance Verification/Payroll
CSI- Caregiver Services Inc.
03.2006 - 08.2016
Loan Processor
Infinity Financial Mortgage
03.2005 - 03.2006
Correctional Officer
State of Florida
03.2004 - 03.2005
Medical Biller/ Medical Records/Legal Correspondent
QuadMed
01.1998 - 01.2004
Notary Public – State of Florida -
Florida Notary Association Inc.
Certified Correctional Officer -
Miami-Dade College
Business Administration -
Miami-Dade College
High School Diploma -
Miami Edison Senior High School
Certified Billing and Coding Specialist (CBCS) -
Barry University