Katina Cook
Hudsonville,Michigan
Summary
DOB: 06/16/1973
Receptionist/ Administration/Customer Rep: Professional and well-rounded with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.
Diligent Customer Service with solid background in managing order fulfillment processes efficiently. Successfully improved order accuracy and reduced processing time through streamlined workflows. Demonstrates keen attention to detail and strong organizational skills.
Overview
2024
2024
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
05.2022 - 01.2024
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Office Manager's Assistant
Cooks Plumbing Heating & Cooling
01.2002 - 09.2019
- Encouraging the administrative team to achieve objectives. Prioritizing important office tasks, and making sure they get done first. Taking prompt, decisive and corrective action to rectify any staff shortcoming. Implementing and promoting equality and diversity policies
- Attend regular meetings with other staff to review our progress
- Managing the performance of office staff
- Taking notes and minutes in a range of meetings
- Issuing security passes to visitors
- Organizing meeting rooms. Coordinating any office maintenance work
- Organizing the office layout and maintaining supplies of stationery and equipment
- Establishing stationary requirements for the Office
- Recommending changes in office practices and procedures to improve processes
- Managed filing system, entered data and completed other clerical tasks.
Receptionist
Office Staffing
04.2008 - 10.2013
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered data in [Type] software to keep records of [Type] information.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Coordinated and communicated with [Number] clients daily to gather pertinent information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Customer Service Representative
Fifth Third Bank
2001 - 2004
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
Education
Pre-License Certification - Real Estate Fundamentals
Holloway's Real Estate Institue INC
DeWitt, MI11-2022
Certification - Minister Ordaination
Universal of Ministry Seminary
San Jose, CA07-2022
Cerrtification - Tourism And Travel Management
Teletravel Agency/ College Disney Knowledge
Florida07-2021
Grand Rapids Community College
Grand Rapids, MI01.1999
New Birth Apostolic Church
01.1996
Graduate Diploma -
Westbridge High School
Grand Rapids, MI01.1992
Skills
- Scheduling and calendar management
- Invoicing and billing
- Customer relations
- Banking operations
- Data entry
- Team building
- Billing
- CRM and office management software
- Accounts payable and receivable
I was Employee of the month 3 times at Home Depot, 2 at Office Staffing
I was awarded through Home Depot as Associate of the month 3 times for Excellent Customer Service as well as employee who works well with other associates. And when I worked for Office Staffing I was employee of the month again for excellent Customer service and work ethics.
Timeline
Order Fulfillment Associate
Home Depot
05.2022 - 01.2024
Receptionist
Office Staffing
04.2008 - 10.2013
Office Manager's Assistant
Cooks Plumbing Heating & Cooling
01.2002 - 09.2019
Grand Rapids Community College
New Birth Apostolic Church
Graduate Diploma -
Westbridge High School
Customer Service Representative
Fifth Third Bank
2001 - 2004
Pre-License Certification - Real Estate Fundamentals
Holloway's Real Estate Institue INC
Certification - Minister Ordaination
Universal of Ministry Seminary
Cerrtification - Tourism And Travel Management
Teletravel Agency/ College Disney Knowledge
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
Richard FishRichard Fish
Mechanical Lead Engineer at GentexMechanical Lead Engineer at Gentex