Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Katina Fictum

San Francisco,CA

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Peet's Coffee and Tea
09.2021 - Current
  • Followed operating instructions and troubleshot breakdowns, keeping equipment operational
  • Prepared and packaged mobile and delivery orders for patrons
  • Presented and explained drink menu, answering questions to educate customers
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
  • Trained new baristas on company processes and product preparation
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Operated cash registers and handled cash and card transactions
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Maintained inventories by replenishing coffee bean supply and stocking brewing equipment
  • Updated signage and displays, defining new and expanded products and services.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.

Sales Associate

Vans
07.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Hostess/Busser

Oakhurst Grill and Whiskey Lounge 41
07.2020 - 06.2021
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Communicated with tact and diplomacy to resolve guest dissatisfaction
  • Prepared cash receipts after close, facilitating bank deposits
  • Greeted patrons and coordinated table assignments to meet party preferences and requests
  • Answered phone calls to take reservations and address guest questions and concerns
  • Stocked service areas with supplies to deliver faster service to guests
  • Monitored restaurant activity to determine seating and dining flow
  • Escorted guests to proper tables or offered open seating options in bar and patio areas
  • Presented positive first impression of establishment's high standards by delivering exceptional service
  • Engaged with guests to maximize satisfaction with food and service
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
  • Helped FOH team members, maintaining positive working relationships.

Education

Bachelor of Arts (B.A.) - International Business

SAN FRANCISCO STATE UNIVERSITY
08.2024

High School Diploma -

YOSEMITE HIGH SCHOOL
05.2020

Skills

  • Menu Memorization
  • Equipment and Store Cleaning
  • Hospitality and Professionalism
  • Workstation Maintenance
  • Counter Restocking
  • Coffee and Tea Preparation
  • Guest Satisfaction
  • Credit Card Transactions
  • POS System Operations
  • Product Display
  • Cash Register Operation
  • Sales Expertise
  • Hospitality Service Expertise

Certification

  • Barista Certification
  • Food Handlers

Languages

English
Native or Bilingual
Spanish
Elementary
Greek
Native or Bilingual

Timeline

Sales Associate

Vans
07.2022 - 11.2022

Barista

Peet's Coffee and Tea
09.2021 - Current

Hostess/Busser

Oakhurst Grill and Whiskey Lounge 41
07.2020 - 06.2021

Bachelor of Arts (B.A.) - International Business

SAN FRANCISCO STATE UNIVERSITY

High School Diploma -

YOSEMITE HIGH SCHOOL

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Katina Fictum