Summary
Overview
Work History
Education
Skills
Timeline
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Katina Fiffer-Kennedy

Jacksonville,FL

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Goodwill Industries Of North Florida
Jacksonville , Florida
04.2014 - Current
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed office supplies inventory and placed orders when necessary.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Greeted visitors and provided general information about the company.
  • Processed invoices for payment using accounting software applications.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed and maintained filing systems for confidential documents and records.
  • Directed customer inquiries to appropriate department personnel.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered questions from customers regarding products and services offered by the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Operated equipment and machinery according to safety guidelines.
  • Completed day-to-day duties accurately and efficiently.Working remotely from home.

Supervisor of Factory Operations

Samsonite Randstad
Jacksonville, Florida
06.2020 - 06.2023
  • Tracked order processing times and ensured timely deliveries of finished products.
  • Ensured safety of personnel by enforcing safety rules in the workplace.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Attended regular training sessions to increase machine operating skills.
  • Sorted and packaged products to prepare for processing or shipment.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Identified needs of customers promptly and efficiently.
  • Prepared operations data to produce comprehensive reports to management.
  • Coordinated with other departments to ensure smooth flow of work in the factory.
  • Examined final products for conformance with quality and design standards.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
06-2015

Skills

  • Invoice processing
  • File organization
  • Office management
  • Safety enforcement
  • Calendar management
  • Time management
  • Detail orientation
  • Problem solving
  • Effective communication
  • Report preparation
  • Equipment maintenance
  • Customer relationship management
  • Microsoft Excel
  • Data analysis

Timeline

Supervisor of Factory Operations

Samsonite Randstad
06.2020 - 06.2023

Administrative Assistant

Goodwill Industries Of North Florida
04.2014 - Current

High School Diploma -

Cornerstone Christian Correspondence School

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Katina Fiffer-Kennedy