Summary
Overview
Work History
Education
Skills
Timeline
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Katina Franklin

Oklahoma City

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

21
21
years of professional experience

Work History

Assistant

Covenant Brothers Tailors
04.2023 - Current
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Manager

Twelve Oaks Tree Service
09.2020 - 12.2022
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Travel Agency Owner

Imagine Holidays
02.2003 - 08.2020
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Education

No Degree - Fashion Merchandising

Oklahoma State University
Stillwater, OK

High School Diploma -

Northeast Highschool
Oklahoma City, OK
05.1978

Skills

  • Data Entry
  • Project Management
  • Office Administration
  • Meeting Coordination
  • Event Planning
  • Project Coordination
  • Administrative Support
  • Relationship Building
  • Schedule Coordination
  • Presentation Creation
  • Fast Learner
  • Workload Management
  • File and Record Keeping
  • Travel Arrangements
  • Multi-Line Phone Systems
  • Administrative Duties
  • Business Correspondence
  • Data Confidentiality
  • Verbal and Written Communication
  • Team Collaboration
  • Product and Service Knowledge
  • Attention to detail
  • Customer service
  • Problem solving
  • Proofreading and editing
  • Effective communication
  • Confidentiality maintenance

Timeline

Assistant

Covenant Brothers Tailors
04.2023 - Current

Manager

Twelve Oaks Tree Service
09.2020 - 12.2022

Travel Agency Owner

Imagine Holidays
02.2003 - 08.2020

No Degree - Fashion Merchandising

Oklahoma State University

High School Diploma -

Northeast Highschool

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Katina Franklin