Katina Harbison Taylor
Davenport,FL
Summary
Dedicated Pharmacy Technician with proven expertise at CVS Pharmacy in optimizing workflow and enhancing patient care. Skilled in insurance processing and problem-solving, I consistently ensured compliance with HIPAA regulations while delivering exceptional customer service. Committed to accuracy, I effectively managed medication inventory and streamlined operations, contributing to improved pharmacy efficiency.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
04.2007 - Current
- Assisted in medication preparation and dispensing under pharmacist supervision.
- Maintained inventory levels and restocked medications as needed.
- Processed prescription orders using pharmacy management software.
- Educated patients on medication usage and potential side effects.
- Ensured compliance with safety and health regulations within pharmacy environment.
- Organized and maintained clean workspaces for efficient operations.
- Collaborated with healthcare team to enhance patient care services.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Resolved third-party billing, computer system and customer service issues.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Managed medication inventory, ensuring accurate stock levels and reducing waste.
- Assisted pharmacists in preparing prescriptions, maintaining compliance with safety protocols.
- Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
- Completed continuing education courses regularly, staying up-to-date on the latest pharmaceutical advancements and best practices in the field.
Education
High School Diploma -
MATTHEW FONTAINE MAURY
Norfolk, VA06-1994
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Patient confidentiality
- Insurance verification
- HIPAA
- Drug safety
- Healthcare regulations
- Medicare and medicaid process
- Order verification
- Receiving incoming supplies
- Interpreting orders
- FDA drug safety guidelines
- FDA and HIPAA compliance
- Customer service
- Data entry
- FDA compliance
- Resolving customer issues
- Creative thinking
- Analytical thinking
- Patient profile setup
- Insurance processing
Certification
FLORIDA REGISTERED PHARMACY TECHNICIAN
Timeline
Pharmacy Technician
CVS Pharmacy
04.2007 - Current
High School Diploma -
MATTHEW FONTAINE MAURY