KATINA KURTZ-ENGLEHART
Mesa,AZ
Summary
Dedicated Healthcare Support Professional with strong expertise in patient care and clinic operations. Skilled in maintaining accurate records, operating diagnostic equipment, and fostering communication between patients and medical staff to enhance patient experiences. Proficient in patient preparation and record management, ensuring high standards of service in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Admin Lead and Technician
Arizona Retina and Vitreous Consultants
Phoenix , AZ
07.2024 - Current
- Assisted in preparing patients for ophthalmic procedures and consultations.
- Maintained accurate patient records and updated medical histories.
- Collaborated with medical staff to enhance clinic workflow efficiency.
- Operated diagnostic equipment for retinal and vitreous examinations.
- Scheduled and confirmed appointments in accordance with office protocols.
- Contacted medical facilities to arrange patient admissions.
- Used register system to process customer payments and issue receipts.
- Greeted patients, addressed inquiries, and scheduled follow-up appointments as needed.
Behavioral Specialist
Arizona Autism Charter School
01.2022 - 05.2024
- Facilitated learning by guiding students in daily lessons.
- Designed innovative curriculum resources tailored for diverse educational settings.
EVS lead
Banner Gateway Medical Center
04.2020 - 10.2021
- Supervised team of seven to twelve staff ensuring timely cleaning and turnover of 286 rooms.
- Maintained cleanliness of common areas to uphold facility standards.
- Trained new employees on cleaning protocols and safety regulations.
- Managed inventory of cleaning supplies and equipment to enhance operational efficiency.
- Conducted inspections to verify compliance with cleanliness and sanitation standards.
- Collaborated with healthcare teams to promptly address environmental concerns.
- Developed staffing schedules to optimize coverage during peak hours.
Instructional Aide level 2
Westwood High school
08.2017 - 05.2020
- Full hands-on care for students with sever intellectual disabilities.
- Assisted students with special needs during classroom activities, enhancing engagement and participation.
- Coordinated with teachers to implement individualized education plans for students.
- Modified teaching methods and materials to align with students' diverse needs and interests, promoting individualized learning.
Bookkeeping level one accountant
Desert Castle Pest control
01.2015 - 07.2017
- Processed invoices in QuickBooks, ensuring precise financial records.
Education
Some College (No Degree) -
Mesa Community College
Mesa, AZMesa, AZ
Skills
- STRONG COMMUNICATION SKILLS
- CUSTOMER SERVICE EXPERIENCE
- ABILITY TO PERFORM TESTS
- GATHER MEDICAL INFORMATION
- PROVEN ABILITY TO MULTITASK
- PATIENCE
- EMPATHY
- ADAPTABILITY
- MEDICAL TERMINOLOGY
Leadership Experience
- Long-term substitute at AZACS.
- Lead at BGMC.
- Admin Lead/Technician at AzRetVit
Certification
- CPR AND FIRST AIDE
- FINGERPRINT CLEARANCE
Timeline
Admin Lead and Technician
Arizona Retina and Vitreous Consultants
07.2024 - Current
Behavioral Specialist
Arizona Autism Charter School
01.2022 - 05.2024
EVS lead
Banner Gateway Medical Center
04.2020 - 10.2021
Instructional Aide level 2
Westwood High school
08.2017 - 05.2020
Bookkeeping level one accountant
Desert Castle Pest control
01.2015 - 07.2017
Some College (No Degree) -
Mesa Community College