KATINA L. DAVIS
Orlando
Summary
Dedicated Front Office Professional with expertise in delivering superior administrative support and enhancing client experiences. Proven ability to improve operational efficiency while contributing to team objectives in fast-paced healthcare environments. Committed to quality patient care and exceptional customer service.
Overview
22
22
years of professional experience
Work History
Senior Front Office Assistant
Orlando Health
04.2017 - Current
- Delivered exceptional guest services by assisting in completion of necessary forms.
- Facilitated understanding of insurance coverage options for guests, enhancing overall experience.
- Executed daily reconciliation of payments, ensuring accuracy and transparency in financial transactions.
- Confirmed appointments and effectively tracked attendance, optimizing office scheduling and efficiency.
- Managed office inventory meticulously, maintaining adequate supplies to support daily operations.
- Supported physicians with administrative tasks to ensure quality care for all guests.
- Conducted health screenings for patients, adhering to Covid protocols to ensure safety.
- Coordinated electronic documentation processes, including e-faxing and scanning, for efficient record management.
Front Office Assistant
Robert M. Faber M.D
04.2010 - 04.2017
- Delivered exceptional guest services, enhancing patient satisfaction through effective communication and support.
- Scheduled appointments with outpatient facilities, ensuring optimal patient care and streamlined operations.
- Managed insurance coverage inquiries, facilitating seamless processing for patients and staff alike.
- Executed daily reconciliation of payments, maintaining accurate financial records and accountability.
- Confirmed appointments efficiently, reducing no-show rates and optimizing clinic scheduling.
- Handled multiple phone lines with professionalism, addressing patient needs promptly and accurately.
- Utilized extensive knowledge of prescription medications to assist patients and healthcare providers.
- Coordinated with doctors to ensure comprehensive quality care for all guests, enhancing overall service delivery.
Catering Clerk
Lockheed Martin
04.2004 - 04.2008
- Delivered exceptional guest services, enhancing client satisfaction and loyalty.
- Organized and scheduled meetings for clients, including U.S. Military and NASA representatives.
- Coordinated logistics for engineering firms, ensuring seamless communication and collaboration.
- Managed administrative tasks, supporting efficient operation of team-related activities and schedules.
- Responded promptly to client inquiries, demonstrating commitment to service excellence.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Education
Certificate of Completion - Medical Assistant Program
Central Florida College Medical Assistant Program
Orlando, FLDiploma - General Studies
Orlando Technical Education Center
Orlando, FLSkills
- Strong organization
- Reception duties
- Scheduling appointments
- Document preparation
Timeline
Senior Front Office Assistant
Orlando Health
04.2017 - Current
Front Office Assistant
Robert M. Faber M.D
04.2010 - 04.2017
Catering Clerk
Lockheed Martin
04.2004 - 04.2008
Diploma - General Studies
Orlando Technical Education Center
Certificate of Completion - Medical Assistant Program
Central Florida College Medical Assistant Program