Katina Lee
Sioux Falls,SD
Summary
Dynamic and motivated professional that is eager to contribute to a workplace that values employee engagement and growth. Possessing strong problem-solving abilities, a willingness to learn, and excellent communication skills, ready to enhance team success and drive positive outcomes. Committed to tackling new challenges with dedication and enthusiasm while advancing organizational objectives. A proactive team player prepared to make a meaningful impact in a collaborative environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Amazon Fulfillment Center
09.2025 - Current
- At Amazon I lack shipments into shipping packages as recommended on the computer screen. I also work in the Amazon robotic floor ensuring that the drives run properly and the floors stay clean. This allows for the shipments to arrive to customers on time.
Licensed In-Home Daycare Provider
Katina's Daycare
08.2022 - 04.2025
- Versatile Childcare Professional and Business Owner. Expert in combining early childhood education with robust business operations. Proven ability to manage complex administrative tasks—from contract drafting to financial tracking—while maintaining a safe, nurturing, and high-standard learning environment for children ages 0–7.
- Continuously updated professional knowledge by attending workshops, training sessions, and conferences related to early childhood education and care .
Barista
Hy-Vee – Starbucks
08.2023 - 02.2024
- At Starbucks, a barista's core responsibility is to prepare and serve high-quality beverages and food items to customers, while also managing transactions and maintaining a clean and organized work environment. This includes crafting various drinks like espresso beverages, teas, and Refreshers, ensuring accuracy and consistency according to Starbucks recipes. Additionally, baristas handle cash register operations, assist with stocking supplies, and contribute to a welcoming atmosphere for customers.
ECMO Intake Specialist
Wells Fargo
01.2020 - 07.2022
- Executive Escalations Specialist - Dedicated professional with extensive experience in high-level dispute resolution within the financial services sector. Proven track record of managing complex customer grievances for the Executive Office, utilizing expert de-escalation techniques and meticulous case management. Skilled in navigating multi-platform software environments (Microsoft 365) to deliver comprehensive solutions while adhering to strict regulatory policies and procedures.
- Managed client intake processes, enhancing overall efficiency and client satisfaction.
Student Loan Customer Service Representative
Wells Fargo
07.2019 - 01.2020
- Dedicated and solution-oriented professional with extensive experience as the primary point of contact for Wells Fargo’s student loan division. Proven track record of managing high-volume inbound inquiries, navigating complex financial account servicing, and providing empathetic support for repayment plans. Expert in de-escalating sensitive situations and maintaining meticulous account accuracy in a fast-paced corporate environment.
- Improved customer satisfaction ratings by resolving loan-related inquiries promptly and efficiently.
Club Checkout Supervisor
Sam’s Club
01.2017 - 06.2019
- Professional Summary High-energy Customer Service Leader with a proven track record of managing front-end operations in high-volume retail environments. Promoted from Cashier to Club Checkout Supervisor (CCS) due to strong work ethic and financial accuracy. Expert in team coordination, cash reconciliation, and resolving complex customer escalations. Committed to maintaining operational efficiency while fostering a positive experience for both employees and members.
- Supervised 10-15 employees, enforcing compliance with operational policies and procedures.
Assistant Manager
Casey’s General Store
01.2016 - 01.2017
- Performance-driven retail leader with a proven track record of growth at Casey’s General Store, advancing from Cashier to Assistant Manager. Experienced in the full employee lifecycle, including recruitment, training, and performance management. Strong background in operational logistics, financial reporting, and inventory control, with a dedicated focus on building high-performing teams and improving store efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Science - Veterinary Science
Ridgewater College
Willmar, MN01-2017
Skills
- Customer service proficiency
- Organization skills
- Phone Etiquette
- Customer/Client relations
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Microsoft 365 proficiency
- Compassionate and caring
- Ethical behavior
- Strategic planner
- Safe driving practices
- Child development & Safety
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned high marks for customer satisfaction
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- First Aid/CPR Certified
Languages
English
Timeline
Amazon Fulfillment Center
09.2025 - Current
Barista
Hy-Vee – Starbucks
08.2023 - 02.2024
Licensed In-Home Daycare Provider
Katina's Daycare
08.2022 - 04.2025
ECMO Intake Specialist
Wells Fargo
01.2020 - 07.2022
Student Loan Customer Service Representative
Wells Fargo
07.2019 - 01.2020
Club Checkout Supervisor
Sam’s Club
01.2017 - 06.2019
Assistant Manager
Casey’s General Store
01.2016 - 01.2017
Associate of Science - Veterinary Science
Ridgewater College
Contact
- Katina.lee@outlook.com
- 605-880-2568
- 904 N Menlo Ave Sioux Falls, SD 57104