Katina M Osborne
Lancaster
Summary
Dynamic Operations Manager with a proven track record at AOKO-K9 Connections, excelling in employee training and budget management. Successfully established a strong client base while enhancing operational efficiencies. Skilled in policy implementation and performance evaluation, driving significant improvements in service quality and employee motivation.
Overview
12
12
years of professional experience
Work History
Operations Manager
AOKO-K9 Connections
11.2021 - Current
- Manage daily daycare and boarding needs for dogs of all sizes, breeds and temperament
- Developed key performance indicators to measure effectiveness of operational processes.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Human Relation/Resource Manager
Mastodon Delivery
07.2020 - 11.2022
- Ensured compliance with organizational policies regarding workforce management.
- Tracked employee performance metrics related to resource management objectives.
- Managed the recruitment process by screening, interviewing and selecting qualified candidates.
- Managed compliance documents for Amazon standards and BWC regulations.
- Provided guidance and support to team members on how best to utilize their available resources.
Director of Operations and Human Resource
LBS, Inc.
01.2013 - 09.2020
- Responsible for inventory control and cycle counts, Daily, weekly, monthly and quarterly inventory growth.
- Analyze budgets, and productivity to create cost effective plans, and quickly identify loss prevention markers.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Created policies and procedures for improved workflow processes.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Analyzed financial data to make informed decisions on cost savings initiatives.
Skills
- Employee training
- Performance evaluation
- Policy implementation
- Budget management
- Inventory control
- Customer relationship management
References
Available upon request
References
References available upon request.
Timeline
Operations Manager
AOKO-K9 Connections
11.2021 - Current
Human Relation/Resource Manager
Mastodon Delivery
07.2020 - 11.2022
Director of Operations and Human Resource
LBS, Inc.
01.2013 - 09.2020
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