Janet Sasser
2401 Lakeview Rd.Apt D1 Little Rock,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
Statco Hearing Laboratory
Little Rock, AR
11.2004 - Current
- Provided technical support for patients with questions or concerns about their hearing instruments.
- Educated patients and families on the selection, fitting, use, care, and maintenance of hearing instruments.
- Maintained records related to patient visits, including data entry into practice management software systems.
- Assisted in the repair of custom earmolds and devices as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients, and coordinated follow-up visits as needed.
- Facilitated coordination between the primary care physician and specialists to ensure continuity of care.
- Maintained inventory levels for supplies used in the dispensing process.
- Troubleshot technical issues with advanced technology products.
- Conducted follow-up visits to assess patient progress with amplification solutions over time.
- Promoted sales initiatives by providing product information, pricing plans, and promotions.
- Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
- Adjusted and repaired malfunctioning hearing aids in a timely manner.
Switchboard Operator
Pulaski County Sheriff Office
Little Rock, AR
06.2002 - 11.2004
- Answered and transferred incoming calls to appropriate departments, personnel, or outside lines.
- Routed emergency calls to the appropriate department or personnel.
- Operated a multi-line telephone system to answer incoming calls, determine the purpose of callers, and forward calls to the appropriate personnel or department.
- Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.
- Ensured that all communication systems were functioning properly at all times.
- Processed orders from customers over the phone accurately, and promptly.
- Assisted customers with account updates, balance inquiries, and other related issues.
- Handled confidential information with discretion and professionalism.
Education
Associate of Science - Computer And Electronics
ITT Technical Institute
03-2004
High School Diploma -
Lewisville High School
Skills
- Hearing aid fitting
- Hearing support devices
- HIPAA protocol adherence
- Patient documentation
- Customer Service
- Communication Skills
- Record-keeping
- Problem-solving aptitude
- Computer Proficiency
- Patient confidentiality
- Scheduling
- Hearing aid fitting
Timeline
Patient Care Coordinator
Statco Hearing Laboratory
11.2004 - Current
Switchboard Operator
Pulaski County Sheriff Office
06.2002 - 11.2004
Associate of Science - Computer And Electronics
ITT Technical Institute
High School Diploma -
Lewisville High School
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