Katina Nichols
Durham,NC
Summary
Detail-focused assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
16
16
years of professional experience
Work History
Administrative/Supportive Assistant
Infinity Home Care
Durham, NC
09.2022 - Current
- Delivered expert administrative support in an interprofessional care model, ensuring seamless patient care and communication.
- Collaborated with VISN programs and care teams to optimize access through phone, secure messaging, chat, text, and video platforms.
- Managed patient interactions, including calls, secure messages, and chats; scheduled appointments per VHA guidelines; and relayed messages to staff.
- Reviewed provider orders, recommended improvements based on administrative policies, and handled scheduling tasks (e.g., booking, canceling, rescheduling, and no-show tracking).
- Facilitated medication refill requests, gathered medical information, coordinated record handling (e.g., faxing, reviews), and escalated symptomatic concerns.
- Participated in daily huddles using video conferencing, monitored clinic schedules for accuracy, and utilized advanced systems to support daily operations.
Co-Owner, Stylist
KP Styles
Durham, NC
01.2020 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
Administrative Office Manager, Health Educator
Tender Mercies, Inc
Durham, NC
03.2018 - 10.2021
- Coordinated appointments based on provider guidelines and performed advanced administrative duties with precision.
- Achieved monthly, quarterly, and annual objectives through effective program management.
- Handled day-to-day staff concerns and service-delivery complaints of clients.
- Oversaw employees training and transition into the organization.
- Scheduled shifts and hours by matching caregiver qualifications and availability to the client’s individual needs.
- Developed and implemented employee performance evaluations and improvement plans that focus on retention.
Master Hairstylist and Nail Technician
NJ Nails and Hair
Durham, NC
01.2017 - 01.2020
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
- Demonstrated proficiency in various nail enhancement techniques such as acrylics, gels, dipping systems, and silk wraps for diverse client needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Driver
Uber
Atlanta, GA
08.2015 - 12.2016
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Achieved safe driving records by consistently following traffic rules and regulations.
Owner, Master Hairstylist
Salon Juonique' Hair & Nails
Atlanta, GA
01.2011 - 12.2016
- Oversaw all aspects of salon operations, including managing inventory, ordering supplies and maintaining accurate financial records.
- Supervised a team of four stylists, ensuring performance aligns with salon standards and customer satisfaction goals.
- Delivered exceptional customer service and address client concerns courteously.
- Processed payroll accurately and complete required administrative tasks.
- Developed and implement marketing strategies to drive growth, meet sales goals and achieve cost control targets.
- Stayed current on the latest salon techniques by attending mandatory education events and workshops, ensuring high-quality service delivery.
Stylist/Hair Salon Manager
Agape Headquarters Beauty Salon
Durham, NC
01.2009 - 12.2010
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
High School Diploma -
Durham High School
Durham, NC01-1992
Skills
- AutoCAD
- Revit
- Data entry
- Workflow optimization
Timeline
Administrative/Supportive Assistant
Infinity Home Care
09.2022 - Current
Co-Owner, Stylist
KP Styles
01.2020 - Current
Administrative Office Manager, Health Educator
Tender Mercies, Inc
03.2018 - 10.2021
Master Hairstylist and Nail Technician
NJ Nails and Hair
01.2017 - 01.2020
Driver
Uber
08.2015 - 12.2016
Owner, Master Hairstylist
Salon Juonique' Hair & Nails
01.2011 - 12.2016
Stylist/Hair Salon Manager
Agape Headquarters Beauty Salon
01.2009 - 12.2010
High School Diploma -
Durham High School
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