KATINA NORMAN
Newport News,VA
Summary
Professional Warehouse Supervisor with over 10 years in logistical experience. Expertise in supervising and training employees working in large warehouses. Successful in meticulously logistics management, planning employee schedules, analyzing root causes resulting in communicating with other departments to provide smooth business operations. Adaptable to logistical management and or accountability systems. Possesses the ability to oversee warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment in supply chain management.
Overview
15
15
years of professional experience
Work History
Business Systems Analyst
Advanced Technology Logistics Inc
09.2023 - Current
- Spearhead daily and weekly meetings with receiving supervisory, to resolve any discrepant material and to provide alignment for the Open Stow Report.
- Input data and/or QC all programs spreadsheet data input for daily stows, thus providing all echelons with accurate real time data
- Prepares detailed reports based on findings and research to present to supervisors and managers, which includes but is not limited to government and government contractor processes
- Collects defined and analyzed business requirements to assist in management decision making for all storage and pick process within the distribution operations.
- Monitors employee tasks to gauge business functions and inefficiencies, conducts daily audits to ensure MAT input accuracy
- Conducts daily screening of manifest and 1348-1 Issue release/receipt document for process precision, as this is pertinent to the call out pick process.
- Troubleshoots incidents reported by end-users in order to foster a solution to meet Acceptable Performance Level(APL)
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gather inventory data and reports to provide fellow contractor employees with comprehensive data to complete their assigned task.
Warehouse Specialist
Advanced Technology Logistics Inc
08.2023 - 08.2023
- Verified amount of items received in orders and cross-checked with invoices.
- Verified accuracy of shipping and receiving documents and maintained records.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
Warehouse Associate Supervisor/Lead
Western Power Sports
11.2017 - 07.2023
- Responsible for managing a range of tasks as Lead, including reading customer orders, shipping orders, or requisitions to determine items to be moved and sorting and placing materials or items according to predetermined sequences
- Assembled customer orders from stock, recorded amounts of materials or items received or distributed, and used a computer to enter records
- Prepared parcels for distribution and loaded shipping trucks while maintaining a clean, safe, and organized work environment in compliance with OSHA standards
- Reduced shipping costs by 80% through efficient packing and shipping procedures
- Collaborated with cross-functional teams to improve logistics operations and increase efficiency
- Maintained inventory accuracy of 90% through regular cycle counts and audits
- Worked with cross-functional teams to identify and address operational issues, resulting in a 75% reduction in costs
- Maintained forklift license up to 30k, Stage and organize incoming and outgoing products in warehouse and multiple dock sections
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting, and stocking merchandise.
PSE Clerk
United States Postal Service (Part Time)
05.2016 - 10.2017
- Sort mail for individual cities, states, regions of the US
- Process mail, mail pieces and mixed mail using USPS PSE parcel and expedited delivery services
- Monitored and adjusted sorting machines to ensure proper functioning
- Tracked and documented incoming mail and outgoing deliveries
- Loaded and unloaded shipping containers and vehicles.
- Planned routes and service updates to improve customer satisfaction.
- Resolved any issues or discrepancies with mail items
- Utilized automated sorting machines to sort mail quickly and efficiently
- Sorted incoming mail accurately and quickly, meeting daily quotas
- Developed and implemented procedures to improve mail sorting process
- Collated mail items into batches for delivery
Inquiry Dispatcher
Maximus
08.2013 - 04.2016
- Provide assistance for consumers with disabilities who are seeking Home and
- Community Based Services (HCBS)
- Answer inbound calls to schedule intake visit appointments and to check status updates for consumers
- Assist the mailroom in filing and pulling documents
- Update demographics, case relations, and family relations
- Followed policy and procedures according to PA State and Federal laws
- Utilized GPS data to provide real-time updates on vehicle locations and estimated arrival times
- Developed relationships with clients to build trust and rapport, enabling clients to discuss their needs openly
- Developed and maintained relationships with community resources to ensure clients had access to necessary resources
- Monitored client progress and maintained up-to-date case records to ensure compliance with regulations and best practices
Customer Service Representative
PA Department of Transp
10.2012 - 07.2013
- Answered inbound calls for PA Department of Transportation clients in support of client needs
- Analyzed and reassured clients through specific procedures to resolve issues surrounding Motor Vehicle statuses, inspections, licensing, etc
- Reviewed and issued audits on account information and processes utilizing various databases in compliance with department policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collector
Penn Credit Corporation
08.2008 - 11.2010
- Identified, assessed and resolved issues concerning account delinquencies
- Communicated with customers via outbound and inbound phone calls
- Performed skiptracing to locate customers, secured balances by debt negotiation to secure new payment terms and methods, recorded/updated account data and logged information for tracking purposes and follow up
- Recorded and updated account data and executed tasks that adhered to collection standards and procedures.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
Education
Computer Science
Newport News, VASkills
- Production Support
- Cross-Functional Collaboration
- Data Analysis
- Warehousing operations
- Data Migration
- Order Picking
- Quality Assurance
- Report Preparation
- Research and Analysis
- Shipping and Receiving Operations
- Material Handling
- SOP Compliance
- Distribution Management
- Warehouse Organization
- Inventory Tracking
Timeline
Business Systems Analyst
Advanced Technology Logistics Inc
09.2023 - Current
Warehouse Specialist
Advanced Technology Logistics Inc
08.2023 - 08.2023
Warehouse Associate Supervisor/Lead
Western Power Sports
11.2017 - 07.2023
PSE Clerk
United States Postal Service (Part Time)
05.2016 - 10.2017
Inquiry Dispatcher
Maximus
08.2013 - 04.2016
Customer Service Representative
PA Department of Transp
10.2012 - 07.2013
Collector
Penn Credit Corporation
08.2008 - 11.2010
Computer Science
Similar Profiles
Mervat HaskourMervat Haskour
Coordination and Follow up Administrative at office of Minister of State for Advanced Technology, Ministry of Industry and Advanced TechnologyCoordination and Follow up Administrative at office of Minister of State for Advanced Technology, Ministry of Industry and Advanced Technology
RUPA AMMANARUPA AMMANA
Project Manager/Certified SCRUM Master at ADVANCED LOGISTICS, LAFAYETTE, LAProject Manager/Certified SCRUM Master at ADVANCED LOGISTICS, LAFAYETTE, LA
Brett LeaBrett Lea
Director of Communications and Marketing at Advanced Technology InternationalDirector of Communications and Marketing at Advanced Technology International
Kaylee JacksonKaylee Jackson
Dining Room Server at Williamsburg LandingDining Room Server at Williamsburg Landing
TIKIRA MARTINTIKIRA MARTIN
Tier 1 Technical Support Specialists, SMIT Program at SAICTier 1 Technical Support Specialists, SMIT Program at SAIC