Katina Norris
Capitol Heights,Maryland
Summary
Hardworking Front End Manager proficient in risk mitigation, personnel management and financial oversight. Adept at recruiting and training top talent and mentoring to optimize team performance. Offering 20+ years of leadership and administrative support expertise.
Overview
29
29
years of professional experience
Work History
Machine Operator
Kraft Heinz
02.2020 - 06.2022
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Operated machining equipment safely with team of operators.
- Maintained equipment performance by lubricating and cleaning components.
- Kept detailed production records and identified hold-ups.
- Operated multiple machines simultaneously to meet production requirements.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Big Kyle Bbq
Front Of House POS
09.2018 - 10.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Scan Coordinator
Giant Food
12.2000 - 06.2018
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved office operations by automating client correspondence, record tracking and data communications.
Front End Manager
Giant Food
08.1995 - 11.2000
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Prepared weekly employee work schedules to meet operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Recorded financial transactions and performed account reconciliations.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
Customer Service Representative
Giant Food
07.1994 - 07.1995
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier Team Lead
Giant Food
10.1993 - 06.1994
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Education
High School Diploma -
Calvary Temple
Sterling, VASkills
- Basic Math
- Safety Compliance
- Quality Assurance
- Equipment Operation
- Conflict Management
- Financial Reporting
- Staff Management
- Project Management
- Operations Management
- Business Development
- Customer Service
- Team Supervision
Timeline
Machine Operator
Kraft Heinz
02.2020 - 06.2022
Big Kyle Bbq
Front Of House POS
09.2018 - 10.2019
Scan Coordinator
Giant Food
12.2000 - 06.2018
Front End Manager
Giant Food
08.1995 - 11.2000
Customer Service Representative
Giant Food
07.1994 - 07.1995
Cashier Team Lead
Giant Food
10.1993 - 06.1994
High School Diploma -
Calvary Temple
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