Katina Perry
Jacksonville,FL
Summary
A position of Customer Service Representative with excellent problem resolution skills and product-based knowledge will be used to gain new customers and retain existing ones.
Overview
28
28
years of professional experience
Work History
Customer Service Representative/Data Entry Clerk
Bank Of America
05.2016 - Current
- Responsible for ensuring that customers inquiries are resolved at first point of contact
- Maintained confidentiality of bank records and clients information
- Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
- Strategic-relationship/partnership building skills, listen a attentively, solve problems creatively and use tact and diplomacy to find common ground and achieve win-win outcomes
- Processing new clients accounts, maintaining customers accounts, implementing changes to existing accounts.
Corporate Service Representative
Bank Of America
11.1995 - 05.2016
- Efficient in completing system tasks to support in bound and outbound operations
- Demonstrated great interpersonal skills
- Accurately prepped, picked, and prepared shipping orders to meet cut off times
- Properly prepared, staged, and documented products to keep inventory fresh
- Performed stock consolidation as necessary to improve inventory performance.
Education
Bachelor of Science - Information Technology Project Management
University of Phoenix
Tempe, AZ06.2010
High School Diploma -
Terry Parker High School
Jacksonville, FL06.1990
Skills
- Microsoft office (PowerPoint, Excel, Access)
- Type 50 words per minute with a 98 percent accuracy
- Self-motivated and eager to learn
- Excellent communications skills
- Adapts well to change and very flexible
- Customer service skills exceed expectation
- Strong organizational skills
Timeline
Customer Service Representative/Data Entry Clerk
Bank Of America
05.2016 - Current
Corporate Service Representative
Bank Of America
11.1995 - 05.2016
Bachelor of Science - Information Technology Project Management
University of Phoenix
High School Diploma -
Terry Parker High School
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