Summary
Overview
Work History
Skills
Certification
Personal Information
Timeline
Katina Pryor

Katina Pryor

F&B Director
Louisville,KY

Summary

Having achieved a perfect score on the health department inspection, I am dedicated to upholding high standards of cleanliness and safety. Through implementing two innovative retail programs, I made significant contributions to boosting company profits. As a team leader, I efficiently coordinated efforts and maintained seamless operations. My unwavering passion for hospitality fuels my commitment to providing outstanding customer experiences. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience
1
1

Certified Food Protection Manager

Work History

Food and Beverage Director

Aramark
10.2023 - Current
  • Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
  • .Facilitated regular interdepartmental communication to streamline processes, improve collaboration, and ensure a cohesive guest experience across all touchpoints.
  • Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.
  • Maintained compliance with local health department regulations through regular staff training and facility inspections.
  • .Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.
  • Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
  • .Conducted regular performance evaluations for all team members holding them accountable for meeting established service and performance benchmarks.
  • Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
  • Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
  • Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
  • Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Worked with qualified chef to diversify menu with new offerings.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.

Food Service Director

Trinity Services/ CTS Russell
02.2023 - 10.2023
  • Build, train and maintain a team of food service workers as well as inmate labor assuring everyone is following the recipes, following all food safety regulations while getting food ready in a timely manner.

Server/Trainer-Filled in for Manager

Crowne Plaza Hotel
05.2018 - 02.2023
  • I love working with the public and enjoy training all the new staff
  • I like the fast pace environment and meeting new people.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided exceptional service during high-volume periods, maintaining composure under pressure while handling multiple tasks simultaneously.

Server

The Café
02.2015 - 02.2018
  • Maximized table turns and rotated seating for maximum guest satisfaction
  • Managed closing duties, including restocking items and reconciliation of the cash drawer
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance
  • Train new staff
  • Appropriately suggested additional items to customers to increase restaurant sales
  • Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu
  • Completed shift beginning and end procedures in full
  • Maintained safe food handling and other standards at all times
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Oversaw schedules, accepted time off requests and found coverage when shifts were short
  • Documented receipts, employee hours and inventory movements
  • Mentored and supported new employees to maximize team performance
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
  • Trained new employees on company customer service policies and service level standards.

Employment Specialist/ Vocational Rehabilitation Director

Challengers Inc.
04.2007 - 06.2010
  • In charge of preparing monthly program reports and meeting state required deadlines, taught drivers ed and on the road driver training to our emotionally and physically impaired clients
  • Assigned hourly employees to the appropriate client to maximize chance of potential
  • On the job training
  • Lead a team of 20-25 including onboarding, training and job placement.

Skills

  • FOOD SAFETY (3 years)
  • CUSTOMER SERVICE (10 years)
  • RECEPTIONIST (4 years)
  • RETAIL SALES (2years)
  • Serving Experience (10 years)
  • Organizational Skills
  • Upselling
  • POS
  • Food Service
  • Host/Hostess
  • Time management
  • Food Handling
  • Restaurant experience
  • Guest services
  • Cash Handling
  • Banquet Experience
  • Catering
  • Supervising experience
  • Bartending
  • Cashiering
  • Shift Management
  • Merchandising
  • Kitchen Management Experience
  • Leadership
  • Food Service Management
  • Culinary Experience
  • Menu Planning
  • Extensive hospitality background
  • Customer service
  • Highly responsible and reliable
  • Upbeat, outgoing and positive
  • Food safety understanding

Certification

  • Food Handler Certification, STAR Certified, Present
  • STAR certified on the sale of alcohol
  • Licensed [Job Title] - [Timeframe]

Personal Information

Authorized To Work: US

Timeline

Food and Beverage Director - Aramark
10.2023 - Current
Food Service Director - Trinity Services/ CTS Russell
02.2023 - 10.2023
Server/Trainer-Filled in for Manager - Crowne Plaza Hotel
05.2018 - 02.2023
Server - The Café
02.2015 - 02.2018
Employment Specialist/ Vocational Rehabilitation Director - Challengers Inc.
04.2007 - 06.2010

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Katina PryorF&B Director