Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Katina Simmons-Okorom
Open To Work

Katina Simmons-Okorom

Los Angeles,CA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

GSOC OperatorCustomer Adoption SpecialistJailer/ Custody OfficerGSOC Specialist/ Flex

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Los Angeles, CA
Open to relocation: Yes

Salary Range

$63000/yr - $84000/yr

Important To Me

Work-life balanceCareer advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Summary

My objective is to obtain a full time position. I am a professional security specialist equipped to handle high-pressure environments and ensure operational continuity. Adept at monitoring, analyzing, and responding to security threats with precision. Strong focus on team collaboration and achieving results, adapting seamlessly to dynamic needs. Skilled in surveillance, risk assessment, and emergency response, embodying reliability and effectiveness.

Overview

25
25
years of professional experience

Work History

GSOC Operator

HiveWatch
El Segundo, CA
11.2020 - Current
  • The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
  • Customer Service Operator / Administration Roles
  • Door Forced Alarms
  • Doors Held Opened
  • Tailgating Alerts
  • Building Access Assistance
  • Device Outage
  • Event Monitoring
  • High Impact (Non - Life Safety) Incidents
  • Life Safety Incidents
  • Low Impact (Non - Life Safety)
  • Personnel Emergency (Emergency On Jobsite or Business Travel)
  • Retroactive Incident Management
  • Internal Communication
  • Escalation Protocols
  • Video Access Request
  • Virtual Patrols
  • Miscellaneous Security Assistance
  • Customer Support
  • HiveWatch Instance Managing Security Incidents
  • Answering phones
  • Emails
  • Alarm Monitoring
  • Zendesk
  • Verkada
  • Alta Avigilon
  • Ever Bridge
  • Slack
  • Openpath
  • AmTech
  • Solink
  • Hivewatch (software)

Customer Adoption Specialist

HiveWatch
El Segundo, CA
01.2022 - 03.2023
  • The (CAS) is responsible for the development and dissemination of standard and bespoke training to HiveWatch customers. The CAS also monitors and analyzes training data trends, to ensure HiveWatch training initiatives are aligned with customer needs and industry standard approaches.
  • Customer Adoption Specialist Roles & Responsibilities:
  • Develop and build out standard operational procedures and bespoke training materials upon request
  • Schedule and facilitate HW training sessions with end-users and program managers as required
  • Support the Director of Account Management and Security Advisory in the development of security advisory materials to be leveraged throughout the lifecycle of the account management process
  • Continue to assist the customer support function with routine daily task as availability allows
  • Professional development of strong PowerPoint presentation skills
  • Enhance public speaking and communication skills to be confident, and a concise communicator
  • Conduct remote and in person training

Jailer/ Custody Officer

G4S Secure Solutions (USA) Inc.
Los Angeles, CA
12.2016 - 11.2020
  • Beverly Hills Police Department (BHPD): Jailer/ Custody Officer
  • The Care and Custody Of Inmates: Title 15
  • Emergency Preparedness
  • Searching Inmates
  • Medical, Mental Health & Classification Assessment/evaluation
  • Booking Inmates/ Processing Inmates/Phone calls
  • Inmate Property/ Possessions
  • Data entry /New World
  • Fingerprinting/ Live Scanning/ Returns – Lacris, Cal DOJ, FBI, & Homeland Security
  • Mug Shots/ Photos
  • Collect DNA/ DNA Submission (Qualifying Felony)
  • Housing
  • CCTV Monitoring
  • Securing and Unlocking Cells
  • Feeding/ Breakfast/Lunch/Dinner
  • Welfare Checks/Hourly/30 minute (Inebriate)/15 minute (Safety)
  • Warrants (BH Warrants)/ Out/Side Warrants
  • ICE Detainers
  • Releasing
  • Citations
  • Transfers: (Court, IRC, CRDF)
  • Handcuffing Inmates for Sheriff’s or Court transfers
  • Out/Side Agency Pick-up
  • JDIC: Updating Booking Information (Add Charges, AKA’s, Update Bail Information, Update Court Date, Change case number, Charge Table, & Releasing

GSOC Specialist/ Flex

G4S Secure Solutions (USA) Inc.
Los Angeles, CA
09.2015 - 12.2016
  • Fox Studios: GSOC Specialist/ Flex
  • Security Operations: Customer service, Heavy phones, heavy radio traffic, Medical Emergencies, Power outages.
  • PPM (Perspective)/Dispatching: Typing, reporting
  • Monitoring Emails: Anti-Piracy's, Schedule stage Openings, NC4 Alerts, Breaking News Alerts, ISOS Alerts.
  • Mastermind Alarm Monitoring: Fire Emergencies
  • Proximex/Milestone monitoring: CCTV’s
  • Lenel: Badge deactivation
  • Gate Works: Parking violations
  • Country monitoring: Reports
  • SharePoint: Social Media Monitoring, SEHS Global Report, MDQ's (Missing Device Questionnaire), Travel Tracker.

20th Century Fox Studio
Los Angeles, CA
10.2014 - 09.2015
  • 20th Century Fox studio police Department
  • Gate Works
  • PPM
  • Lenel On Guard
  • Lot Security
  • Monitor Surveillance Cameras
  • Observe and Report suspicious activity
  • Verify Employee Access
  • Customer Service
  • Assist with Guest Access
  • Lobby Reception

Post Commander/ Site Supervisor

Securitas
Torrance, CA
07.2010 - 10.2014
  • Supervise staff, oversee all onsite administrative duties, carry out all disciplinary and corrective action when necessary.
  • Field inspector patrol sites, monitor surveillance cameras, write, and review incident reports, read over and sign off guard shift activity reports, train guards, assist with scheduling shifts, assist with granting vacation request, interact with clients, customer service, check incoming guest credentials, check outgoing employee credentials, supervise day to day operations.
  • Verify and approve time sheets. Teach officers critical strategies for preventing theft or loss of other properties, exercise officers abilities to self-correct in any given situation, investigate all suspicious activity, report suspicious findings to the FBI, and to any Local Law Enforcement Agency that requires questioning. Train officer’s defensive tactics to protect their life and limp. Report to monthly branch office meetings for maintenance and instructions on improving security operations.
  • Conducting and certifying individual officer's with their field driving test and certificates. Always multitasking and improvising on demand.

Security Console Operator/ Emergency Dispatcher

Universal Protection Services
Los Angeles, CA
01.2001 - 01.2010
  • Control center, Monitor CCTV, report incidents, dispatch guards, Log reports, and answering high volume phone calls.
  • Radio communications, handle all emergency calls, fill out reports, crisis management
  • Data Processing, first aid, CPR

Education

Bachelor of Arts - Sociology, Criminal Justice Administration

California State University Dominguez Hills
Carson, CA
01-2013

A.A. - Interdisciplinary Studies

Los Angeles Southwest College
West Athens, CA
01-2008

Skills

  • Clickup University Certificate Of Completion
  • Title 15 Certified (Jailer Certification)
  • Los Angeles County Regional Identification System (Live scan) Certified
  • Awarded Certificate for Successfully completing 200 class hours of instruction in Adult Correction Officer Core Course through Sheriff – Coroner Department County of Orange, California
  • Successfully completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Basic Life Support (CPR and AED) Program issue date 4/6/2018 – 4/6/2020 (pending renewal)
  • Awarded Community Emergency Response Team Certificate
  • Awarded Management Of Aggressive Behavior Certificate
  • Work in team environment and lead
  • Multitasking
  • Verbal Communication
  • Written Language
  • Stress Management
  • Analytic and Critical Thinking
  • Valid CA Guard Card
  • Valid CA Driver’s License
  • Microsoft Office
  • Google Sheets
  • Professional appearance and demeanor/ Interact with a variety of personalities professionally
  • Meet or exceed deadlines
  • Type up to 45 words per minute

Timeline

Customer Adoption Specialist

HiveWatch
01.2022 - 03.2023

GSOC Operator

HiveWatch
11.2020 - Current

Jailer/ Custody Officer

G4S Secure Solutions (USA) Inc.
12.2016 - 11.2020

GSOC Specialist/ Flex

G4S Secure Solutions (USA) Inc.
09.2015 - 12.2016

20th Century Fox Studio
10.2014 - 09.2015

Post Commander/ Site Supervisor

Securitas
07.2010 - 10.2014

Security Console Operator/ Emergency Dispatcher

Universal Protection Services
01.2001 - 01.2010

Bachelor of Arts - Sociology, Criminal Justice Administration

California State University Dominguez Hills

A.A. - Interdisciplinary Studies

Los Angeles Southwest College

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