Katina Staton-Sayles
New Haven,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Self-motivated and organized leader with comprehensive background in transportation management. Expert in transportation operations and safety compliance and knowledgeable of DOT, FTA, and state regulations. Improves efficiency through effective management, strategic planning and streamlined operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Division Manager
CTtransit
New Haven, CT
12.2021 - 01.2024
- Managed a team of 15+ staff members in the division, providing guidance and direction on day-to-day activities.
- Established performance standards for employees to ensure efficient workflow and quality results.
- Ensured compliance with company policies and procedures within the division.
- Identified areas of improvement in operational processes or systems to increase efficiency and effectiveness.
- Conducted regular employee reviews to assess job performance and identify training needs.
- Collaborated with other departments and divisions to coordinate activities related to projects or initiatives across the organization.
- Analyzed industry trends to develop competitive strategies that meet organizational objectives.
- Organized meetings between senior executives and key stakeholders within the division.
- Maintained positive relationships with external vendors to ensure timely delivery of goods and services.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Facilitated communication between all levels of management throughout the division.
- Supervised and facilitated team meetings to alleviate issues and challenges stalling progress of transformation projects.
Superintendent of Transportation
CTTransit
New Haven, CT
03.2016 - 12.2021
- Collaborate with other staff members to formulate and implement policies, procedures, goals, or objectives
- Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
- Conduct investigations to verify and resolve customer complaints
- Monitor operations to ensure that employees comply with administrative policies and procedures, safety rules, union contracts, and government regulations
- Direct activities related to dispatching, routing, and tracking of revenue vehicles
- Implement schedule and policy changes
- Plan, organize, and manage the work of employees to ensure that the work is accomplished in a manner consistent with requirements
- Coach, train and administer discipline as needed
- Serve as contact person for tasks assigned by the Division Manager.
Transportation Supervisor
CTtransit
New Haven, CT
06.2013 - 03.2016
- Worked in a group setting and independently to efficiently distribute work, handle emergencies, and supervise bus operators to ensure safe and reliable service to the public
- Reported issues to management as needed
- Communicated with various departments throughout the company
- Attended all training offered by the company to enhance my knowledge of safety, operations and communication.
Bus Operator
Cttransit
New Haven, CT
01.2010 - 06.2013
- Provided safe and reliable transportation for passengers to their destinations.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Communicated route information to passengers during trips as needed.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
Cashier/Floor Supervisor
Kohl's
Orange, CT
11.2006 - 02.2010
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Instruct staff on how to handle difficult and complicated sales
- Enforce safety, health, and security rules
- Assign employees to specific duties.
- Ensured that cashiers performed their duties in accordance with company policy and procedures.
- Supervised and trained new cashiers on register operations, customer service, and POS software.
Shift Supervisor
Blockbuster Video
New Haven, CT
06.2004 - 12.2007
- Confer with other supervisors to coordinate operations and activities within departments and locations
- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Inspect materials, products, or equipment to detect defects
- Interpret specifications, blueprints, job orders, and company policies and procedures for workers
- Keep records of employees' attendance and hours worked
- Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
- Confer with management and subordinates to resolve worker problems, complaints, or grievances
- Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency
- Enforce safety and sanitation regulations.
Education
Communication -
Southern Connecticut State University
09.2006
High School Diploma -
Hillhouse
06.2004
Skills
- Staff Motivation
- Employee Development
- Operations Planning
- Interviewing Abilities
- Policy Planning
- Process Development
- Leadership Skills
- Communication Management
- Team Direction
- Performance Improvement
Certification
CDL class B
References
References available upon request.
Timeline
Division Manager
CTtransit
12.2021 - 01.2024
Superintendent of Transportation
CTTransit
03.2016 - 12.2021
Transportation Supervisor
CTtransit
06.2013 - 03.2016
Bus Operator
Cttransit
01.2010 - 06.2013
Cashier/Floor Supervisor
Kohl's
11.2006 - 02.2010
Shift Supervisor
Blockbuster Video
06.2004 - 12.2007
Communication -
Southern Connecticut State University
High School Diploma -
Hillhouse
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