KaTina Stone
Restaurant General Manager
Park Forest,IL
Summary
Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Cultivate Community Table
12.2022 - Current
- Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Develop and implement strategies to increase sales and profitability.
- Implement effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximize operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamline inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Implement sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Assist in recruiting, hiring and training of team members.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Train and guide team members to maintain high productivity and performance metrics.
- Interact well with customers to build connections and nurture relationships.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduce operational risks while organizing data to forecast performance trends.
- Monitor daily cash discrepancies, inventory shrinkage and drive-off.
- Identify and qualify customer needs and negotiated and closed profitable projects with high success rate.
Manager
Red Lobster
04.2021 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
General Manager
Little Caesars
10.2019 - 04.2021
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science Degree - General Management
University of Phoenix Online
Phoenix, AZ06-2026
Skills
Timeline
General Manager
Cultivate Community Table
12.2022 - Current
Manager
Red Lobster
04.2021 - 12.2022
General Manager
Little Caesars
10.2019 - 04.2021
Bachelor of Science Degree - General Management
University of Phoenix Online