Katina Swain
Elizabeth City,NC
Summary
Experienced Managing Bartender with proven track record in managing bar operations, including inventory management and staff supervision. Strengths include creating engaging cocktail menus, fostering a positive work environment, and enforcing health safety regulations. Known for providing exceptional customer service and ensuring a fun yet professional atmosphere in all past roles.Focused Accounting professional with 10 years of experience maintaining financial records and reviewing account activity. Proven track record of developing accurate spreadsheets and delivering organized reports with Tyler Tech. Accomplished in taking on tasks within strict deadlines while prioritizing urgent needs. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in Accounts Receivable with an eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
14
14
years of professional experience
Work History
Accounting Specialist II
Albemarle Regional Health Services
Elizabeth City, NC
03.2021 - Current
- Input financial data and produced reports using Tyler Connect.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Coached, trained, and delegated tasks to team members to meet specific department goals.
- Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
- Leveraged advanced Excel skills to create dynamic financial models for decision-making purposes.
- Streamlined accounting processes for efficiency, implementing automation tools and software solutions.
- Met accounting financial standards by providing accounting department annual budget information.
- Coached, trained, and delegated tasks to team members to meet specific department goals.
Managing Bartender
SugarCane Grill & Lounge
Elizabeth City, NC
11.2023 - 11.2024
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer and cocktails for patrons.
- Created daily reports outlining liquor sales figures for management review.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Ordered beer, wine, spirits, glassware, garnishes, ice, napkins and other supplies needed to operate a successful bar.
- Processed payments using point of sale systems accurately and efficiently.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Consumer Loan Specialist
One Main Financial
Elizabeth City, NC
03.2017 - 02.2021
- Provided exceptional customer service, addressing inquiries and resolving issues in timely manner.
- Compiled documentation necessary to successfully fund over 30 loans per month.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Interviewed prospective customers to discuss financial goals and means surrounding personal loans.
- Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
- Provided expert guidance on appropriate financing options based on individual customer needs analysis evaluations.
- Managed communications as central point of contact for entire lending process.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
Retail Sales Manager
US Cellular Wireless
Elizabeth City, NC
08.2010 - 03.2017
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Collaborated with other department managers to create cohesive in-store experience that maximized cross-selling opportunities between departments.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Provided ongoing coaching and feedback to sales associates, fostering environment conducive to learning and professional growth.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
Education
Bachelor of Science - Business Management
Elizabeth City State University
Elizabeth City, NC12.2006
Skills
- GL and journal entries
- Invoice Processing
- Tax Preparation
- Revenue Tracking
- Financial Auditing
- Reporting analysis
- Strategic Planning
- Ledger updating
- Excel
- Upselling strategies
- Sanitation standards
- Workplace safety
- Drink preparation
- Ordering supplies
- Beverage making
- Health codes compliance
- Mixology
- Bar restocking
- Payment processing
- Alcohol awareness
- Highly reliable
- Drink preparation techniques
- Cost accounting
- Account Reconciliation
- Recordkeeping skills
- Credit analysis
- Cash Flow Management
- Fixed Assets Management
- General Ledger Management
- Financial Statements
- Intercompany Transactions
Education
Elizabeth City, NC
Additional Information
Completed Local Government Finance and Basic Principles of Local Government courses with UNC School of Government with focuses on Budgeting, Revenues, Fiscal Control Act, Revenue Forecasting, Financial Reporting, Annual Audits, Procurement, Contracting and Disposal of Property.
Contact
Elizabeth City, NC 27909
Skills
Timeline
Managing Bartender
SugarCane Grill & Lounge
11.2023 - 11.2024
Accounting Specialist II
Albemarle Regional Health Services
03.2021 - Current
Consumer Loan Specialist
One Main Financial
03.2017 - 02.2021
Retail Sales Manager
US Cellular Wireless
08.2010 - 03.2017
Bachelor of Science - Business Management
Elizabeth City State University
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