Summary
Overview
Work History
Education
Skills
Cooking
Timeline
Hi, I’m

Katina Trimble

Raleigh,NC

Summary

Adept at elevating customer experiences, I leveraged complaint resolution and active listening to boost team performance at Food Lion. Skilled in employee scheduling, I drove service excellence, fostering a culture of professionalism and efficiency. My approach resulted in significant service improvements, showcasing my ability to blend hard and soft skills effectively.

Overview

19
years of professional experience

Work History

Food Lion

Customer Service Supervisor
09.2024 - Current

Job overview

  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Coached employees through day-to-day work and complex problems.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.

Biscuit Belly

Crew Member Cook/Kitchen Prep Cook
04.2024 - 11.2024

Job overview

  • Kept kitchen up to code for health and safety inspections.
  • Prepared food items according to recipe to drive quality and consistency.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Understood cooking techniques and fundamentals to maximize safe food handling.

Apple Dumpling

Crew Member Cook/Prep Cook
08.2022 - 05.2023

Job overview

  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Prepared food items according to recipe to drive quality and consistency.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.

Wendy's

Crew Member
11.2021 - 08.2022

Job overview

  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Chic-Fil-A

Prep Crew Member
03.2014 - 05.2017

Job overview

  • Adhered to procedures in preparing food items.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Maintained high personal grooming standards and uniform presentation.

Walmart

Bakery Worker
03.2006 - 06.2009

Job overview

  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Education

WakeTech Community College
9101 Fayetteville Raleigh NC

No Degree from Child Development
06-2013

Skills

  • Complaint resolution
  • Employee schedule management
  • Employee scheduling
  • Active listening

Cooking

I just love to cook for people and I love seeing people face when they eat my food. I love it when they tell me how good it is. I love trying new recipes and creating new things with cooking. My favor thing to cook is chicken.

Timeline

Customer Service Supervisor

Food Lion
09.2024 - Current

Crew Member Cook/Kitchen Prep Cook

Biscuit Belly
04.2024 - 11.2024

Crew Member Cook/Prep Cook

Apple Dumpling
08.2022 - 05.2023

Crew Member

Wendy's
11.2021 - 08.2022

Prep Crew Member

Chic-Fil-A
03.2014 - 05.2017

Bakery Worker

Walmart
03.2006 - 06.2009

WakeTech Community College

No Degree from Child Development

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Katina Trimble