Katina Vonderschmidt

Receives, reviews, indexes incoming mail and uploads documents into; Veterans Benefits Management System (VBMS) from a Centralized Mail Portal (CMP): Assigns mail and uploaded documents to proper eFolder - Reroutes mail to other stations and process unidentifiable mail within the CMP - Completes all tasks within established time frames - Prepare various written correspondence (e.g., reports of contact, letters, responses to FOIA requests, etc.) and provides information for statistical and narrative reports - Receives, opens, reviews, and date stamps all incoming correspondence mail; analyzes correspondence received and routes appropriately - Takes appropriate measures to ensure there is no uncontrolled mail left on/in any mailroom desk, fax machine, copier, scanner, or mailroom table - Reviews and processing any necessary outgoing letters to ensure accuracy, no PII violations exist, and proper postal procedures are met - Develops straightforward evidence in conjunction with fiduciary claims and assists with the gathering of evidence for more complex cases - Utilizes and inputs information into various automated systems associated with Fiduciary Hub operations

Provide benefit programs and entitlement criteria to Veterans - Conduct interviews - Identify issues - Gather relevant evidence to Veteran claims - Analyze claim material - Adjudicate claims - Request examinations and opinions needed to substantiate claims - Make claims determinations - Authorize payments - Input data necessary to generate the Veteran award - Develop written communications to the Veteran describing claims decision - Process attorney fees, when appropriate - Prepare and release correspondence for use by other federal, state, and local agencies

Profile applicants - Recruit host families in the US - Match host families with students and adults for Homestay, Farm & Ranchstay, High School, and Internship & Training programs - Conduct pre & post-arrival orientations for host families - Oversee stays from 7 days to 11 months - Develop and maintain accurate documentation - Communicate internationally as needed

First point of contact for Sales Department - Manage, document, and direct all contact for Inside Sales Manager and department - Manage spreadsheets and records of over 200 accounts - Develop and maintain department spreadsheets - Assign and record Product Serial Numbers of customer purchases - Communicate order status between customers, productions, shipping, and dispatch - Work with sales personnel to ensure up to date account information is recorded and maintained in Made2Manage and Sales Force - Handle customer complaints and assign accordingly nationwide

Establish and maintain a professional and friendly relationship with each account contact - Monitor account activity and identify movement that needs heightened attention and/or redirection - Develop and maintain customer spreadsheets to track order movement and order history - Work with sales personnel to ensure account requirements are developed, maintained, and updated as needed for an excellent workflow of each order

Coordinate and conduct inspections for licensed childcare facilities for over 220 locations covering 8 counties - Oversee training for all facilities in my territory - Develop and host training courses for new licensees - Investigate reported complaints and determine findings - Network and interact with the public for recruitment - Participate with private and public agencies to increase awareness of laws and regulations - Monthly invoicing

Conduct interviews for program eligibility and services - Investigate and verify detailed legal documentation of the private financial information of all assigned applicants - Collect and analyze information to determine continued eligibility - Research territories to identify discrepancies - Provide guidance and technical assistance relevant to agency programs - Authorize and approve acceptance or denial of assistance programs

Manage caseloads - Coordinate schedules - Schedule appointments - Lead and direct conflict resolution - Log all legal activity - Identify and support client needs and services

First point of contact for sales, shipping, and production departments - Schedule engineering department meetings; coordinate department schedules with upper management - Assist in writing engineering department standard operating procedures - Record custom orders - Courier for confidential documents