Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Katina Walton

Chicago,IL

Summary

Dedicated Worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

6
6
years of professional experience

Work History

Receptionist

Bagg Mann Ent.LLC
05.2018 - Current
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.

Courier

Federal Express
04.2021 - 01.2023
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Followed company policies and procedures during shift.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
  • Utilized GPS navigation systems to navigate faster routes.
  • Verified package information to check for accuracy and completeness.
  • Communicated with dispatch and customers for accurate delivery information.

Education

Yes - Basic Studies

Kenwood Academy , Chicago, IL
06.1999

Skills

  • Bookkeeping
  • Technical Support
  • Office Management
  • File Management
  • Scheduling
  • Data Entry
  • Telephone Skills
  • Mail Handling
  • Time Management
  • Data Inputting
  • Documentation and Reporting

Accomplishments

  • Recognized by customers and Managers for expedient and effective service.
  • Documented and resolved Problems which led to Results
  • Responded to over 100 customer inquiries each day.

Timeline

Courier - Federal Express
04.2021 - 01.2023
Receptionist - Bagg Mann Ent.LLC
05.2018 - Current
Kenwood Academy - Yes, Basic Studies

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Katina Walton