Katina Warren
Douglasville,GA
Summary
Information Technology Program Manager and Military Veteran with 20 years of service in the area of enterprise, strategic, and tactical communications, computer information systems and security. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly adept at managing cross-functional teams from small and medium-sized workforces. Uses independent decision-making skills and sound judgement to positively impact success.
Overview
16
16
years of professional experience
Work History
Customer Solutions Manager
Amazon Web Services
01.2021 - 04.2024
- Focus on accelerating customer cloud journey, delivering frictionless migrations, and ensuring customers capture the full potential and sustainable business advantages of migrating to the cloud
- Spearheaded cloud adoption initiatives, resulting in $1.2M cost reduction and enhanced acceleration for 3 key programs
- Supervised 20+ projects, ensuring seamless migrations and alignment with customers objectives
- Created a knowledge base for the support team, reducing time spent researching answers to common questions.
- Decreased response times by optimizing workflows and assigning tasks based on individual strengths and expertise.
- Led monthly meetings with the team to discuss ongoing projects, address challenges, and collaborate on new initiatives.
- Identified patterns in customer inquiries, leading to the development of targeted training programs for support staff.
- Developed tailored solutions for key clients, resulting in increased client retention and upselling opportunities.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Go To Market Specialist (GTMS) Microsoft Solution Architect
Amazon Web Services
01.2020 - 01.2020
- 12-Week Transition Program for Veterans that provides management training and hands-on experience as Solution Architect with Amazon Web Services
- Collaborated on 12-week Veteran Transition Program, producing 12 customer-facing videos on cloud optimization and modernization
- Supported major version updates for Relational Database Service Team, enhancing customer engagement and satisfaction.
- Managed cross-functional teams to ensure seamless collaboration on major projects, leading to successful outcomes.
Information Technology Program Manager
United States Army
01.2018 - 01.2020
- Duties encompass the integration and synchronization as well as representation for the user throughout the capability/system life cycle across all dimensions of the doctrine, organization, training, material, and policy requirements
- Managed a portfolio of 15 network communication systems that will modernize/upgrade the military infrastructure
- Defined transport systems requirements, goals, and deliverables in collaboration with the scrum teams, product owners, engineers and other stakeholders
- Identified and managed product dependencies, milestones, and product risk assessment
- Developed project schedules, defined project team roles and responsibilities
- Worked with Scrum Masters across 3 sites to ensure proper integration of Increments at every Sprint
- Led 2 Scrum of Scrums, cross-functional team synchronization, to ensure enterprise and tactical level integration
- Developed operational requirement documents for material developers who breaks down the requirements into technical requirements in support of building the material solution
- Produced and maintained status book of all projects and statuses
- Provided weekly updates to organization leadership and stakeholder on project plans and related implications.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Information Technology Project Manager
United States Army
01.2013 - 01.2017
- Identified project risks and developed mitigation plans
- Championed process improvements through identification of inefficiencies and recommending technological solutions to address them.
- Developed requirement documents that dictated operational requirements for systems that delivered technical solutions that met customer needs
- Directed 7 large-scale IT projects across all phases of development
- Collaborated with key stakeholders, contributors, and technical resources required to complete projects milestones
- Directed cross-functional teams and forged positive relationships with material developers, customers, engineers, and executives to achieve project acquisition
- Conducted market research and leveraged commercial technology to improve the organizations wireless and cellular programs
- Managed cross functional teams to define, monitor, and deliver communication projects that enhance user expectations
- Conducted multiple user experience exercises that provided soldiers feedback on the design, usability, and function of several future communication systems
- Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Devised test plans to validate accuracy of IT projects.
- Developed comprehensive project documentation to facilitate smooth handoffs and post-implementation support.
Information System Manager
United States Army
01.2008 - 01.2012
- Responsible for the overall management, supervision and deployment of the communications property management and maintenance for portfolio of multi-unit communication properties totaling of $1.2 million
- Developed scope of works, Gantt charts, presentation material and acquired request for proposals, quotes, request for information, and notice to proceed for assigned IT projects
- Developed and maintained Lifecycle Management Program for over 2000 Information Systems
- Contributed information and recommendations to strategic and tactical plans and reviewed operational objectives
- Identified and determined communication systems improvements and implemented any necessary changes
- Formulated project timing and risk mitigation plans to identify potential problems and adverse impacts before they occurred
- Collaborated with Senior Managers to hit key business goals and define project roadmaps.
- Prepared and maintained regular system assessment and evaluation documents, informing CSO of discovered faults or discrepancies in operations.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Training IT soldiers, such as support specialists, network engineers, IT technicians, to work as members of the IT department
Education
Master of Science - Information Technology Project Management
American InterContinental University
Schaumburg, ILSkills
- Cloud Computing (AWS)
- Cybersecurity Principles
- Data Analytics & Dashboard Creation
- Adobe Creative Cloud
- CRM software proficiency
- Customer Service
- Customer Relationship Building
- Document Management
- Data Analytics
- Customer Portfolio Management
- Project Management Tools (Jira, MS Project, Smartsheet, Asana)
Education Certifications
- Certified ScrumMaster, Scrum Alliance
- AWS Technical Essentials, AWS Training and Certification
- AWS Certified Cloud Practitioner, AWS Training and Certification
- AWS Solutions Architect - Associate, AWS Training and Certification
Core Competences
- Agile & Scrum Methodologies
- Certified Scrum Master
- Program & Project Lifecycle Management
- Stakeholder Management
- Strategic Planning & Execution
- Budget & Resource Optimization
- Cross-Functional Team Leadership
Timeline
Customer Solutions Manager
Amazon Web Services
01.2021 - 04.2024
Go To Market Specialist (GTMS) Microsoft Solution Architect
Amazon Web Services
01.2020 - 01.2020
Information Technology Program Manager
United States Army
01.2018 - 01.2020
Information Technology Project Manager
United States Army
01.2013 - 01.2017
Information System Manager
United States Army
01.2008 - 01.2012
Master of Science - Information Technology Project Management
American InterContinental University
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