Katina Williams
Oklahoma City,OK
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Sedgwick
12.2023 - Current
- Implemented feedback systems to gather valuable insights from customers, driving continuous improvement initiatives.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
Customer Service Representative
Sedgwick
10.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Substitute Teacher
Mid-Del Schools Oklahoma
01.2020 - 04.2023
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Factory Worker
Amazon
01.2019 - 01.2020
- Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
- Enhanced product quality through meticulous inspection and identification of defects for corrective action.
- Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
Department Manager
Walmart
06.2016 - 01.2019
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Education
Phlebotomy
Rose State College
Oklahoma City, OKHigh School Diploma -
Epic Charter Schools
Oklahoma, OK05.2016
Skills
- Conflict Management
- Customer Support
- Call Center Experience
- Attention to Detail
- Time Management
- Team Leadership
- Email Management
- Active Listening
Certification
- CPR Certified
- Bloodborne Pathogens Exposure Prevention
Timeline
Senior Customer Service Representative
Sedgwick
12.2023 - Current
Customer Service Representative
Sedgwick
10.2021 - 11.2023
Substitute Teacher
Mid-Del Schools Oklahoma
01.2020 - 04.2023
Factory Worker
Amazon
01.2019 - 01.2020
Department Manager
Walmart
06.2016 - 01.2019
Phlebotomy
Rose State College
High School Diploma -
Epic Charter Schools
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