Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katina Wright

Waynesboro

Summary

Tech support representative with extensive experience at Intuit TurboTax Live, specializing in technical troubleshooting and customer service. Proven ability to resolve complex software issues while educating users on TurboTax features, leading to increased user satisfaction and retention. Skilled in building strong client relationships and providing effective online support.

Overview

27
27
years of professional experience

Work History

Tech Support Representative

Intuit TurboTax Live
02.2026 - 04.2026
  • Resolved technical issues related to TurboTax software via phone support.
  • Guided customers in using online software for efficient tax filing
  • Assisted customers with tax preparation inquiries and software navigation.
  • Educated users on features and tools of TurboTax Live services.

CSR - Customer Service Representative

TSI - Transworld System, Inc
08.2025 - 02.2026
  • Assists customers with gas/energy accounts
  • Processed payments and arranged payment plans for delinquent accounts to maintain customer satisfaction and retention
  • Managed opening and closing of customer accounts, facilitating seamless transitions for clients
  • Schedule meter checks for replacements , energy usage tally, outages
  • Coordinated demolition schedules for construction projects

Customer Service Representative

TSI - Transworld System, Inc
05.2022 - 11.2024
  • Resolved student loan inquiries regarding late payments, credit reporting, and payment plans to enhance borrower understanding
  • Conducted outbound calls to delinquent borrowers, facilitating account resolution and fostering repayment commitment
  • Assisted applicants in completing forms for financial assistance programs.
  • Updated income and family size information for assistance applications.

Cashier/Customer Service/Management

Walmart
Waynesboro
09.1999 - 03.2020
  • Facilitated merchandise transactions at checkout stations to provide efficient customer service
  • Processed customer transactions efficiently at a busy retail location.
  • Managed cash register operations and balanced cash drawers daily.
  • Assisted customers with product inquiries and provided excellent service.
  • Processed payments, returns, bill pay, and wire transfers to ensure accurate financial transactions

Education

Healthcare Administration -

University of Phoenix
Augusta, GA
09-2011

Skills

  • Technical support
  • Technical troubleshooting
  • Software troubleshooting
  • Customer service and support
  • Online customer support
  • Windows expertise
  • TurboTax software

Timeline

Tech Support Representative

Intuit TurboTax Live
02.2026 - 04.2026

CSR - Customer Service Representative

TSI - Transworld System, Inc
08.2025 - 02.2026

Customer Service Representative

TSI - Transworld System, Inc
05.2022 - 11.2024

Cashier/Customer Service/Management

Walmart
09.1999 - 03.2020

Healthcare Administration -

University of Phoenix
Katina Wright