Katina Moton
Philadelphia,PA
Summary
Friendly Customer Service offering more than 22 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
26
26
years of professional experience
Work History
Bus monitor
Durham School Services
3740 E.Thompson St
09.2013 - Current
- Promoted good behavior by using the positive reinforcement method.
Cashier
Target
Philadelphia Pa
04.2011 - 09.2013
- Greeted customers promptly.
- Received customer payments.
- Totaled bills and calculated taxes.
- Collected and stored coupons.
- Trained new cashiers on procedures, customer service and sales techniques.
- Reported security and service incidents to management.
Cashier
Murray's
Philadelphia PA
03.2010 - 04.2011
- Greeted customers promptly.
- Received customer payments.
- Totaled bills and calculated taxes.
- Assisted customers in selecting items based on needs.
- Processed customer returns.
- Collected and stored coupons.
- Trained new cashiers on procedures, customer service and sales techniques.
- Assisted on sales floor as needed to maintain service standards.
- Created attractive displays to promote items.
Front desk clerk
Landmark Inn Hotel
Hartsville, SC
07.2007 - 05.2008
- Greeted, registered and assigned rooms to guests of hotels or motels.
- Answered department telephone calls within [Number] rings, using correct salutations and telephone etiquette.
- Made and confirmed reservations.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Verified customers' credit and established how the customer would pay for the accommodation.
- Computed bills, collected payments and made change for guests.
- Recommended top dining and entertainment options for guests in the [City Name] area.
- Greeted and registered guests and issued keys.
Cahier
Walmart
Hartsville, SC
04.2002 - 11.2006
- Greeted customers promptly.
- Received customer payments.
- Totaled bills and calculated taxes.
- Reported security and service incidents to management.
- Collected and stored coupons.
- Trained new cashiers on procedures, customer service and sales techniques.
Cashier
KFC
Hartsville
05.1998 - 04.2002
- Greeted customers promptly.
- Received customer payments.
- Totaled bills and calculated taxes.
- Assisted customers in selecting items based on needs.
- Processed customer returns.
- Collected and stored coupons.
- Trained new cashiers on procedures, customer service and sales techniques.
Education
High School Diploma - undefined
William Penn HS
1991
Skills
- Extremely organized
- Team leadership
- Powerful negotiator
- Self-motivated
- Strong verbal communication
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Powerful negotiator
- Extremely organized
- Team leadership
- Safety Awareness
- Behavior Monitoring
- Crisis Intervention
- Emergency Evacuation
- Route Monitoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bus monitor
Durham School Services
09.2013 - Current
Cashier
Target
04.2011 - 09.2013
Cashier
Murray's
03.2010 - 04.2011
Front desk clerk
Landmark Inn Hotel
07.2007 - 05.2008
Cahier
Walmart
04.2002 - 11.2006
Cashier
KFC
05.1998 - 04.2002
High School Diploma - undefined
William Penn HS