KATINA R. ADDISON
Houston,Texas
Summary
Ambitious with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
18
18
years of professional experience
Work History
KIPP Child Nutritional Intern Manager
Kipp Texas Public Schools
07.2023 - Current
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Responsible for maintaining full compliance with all State and Federal regulations, managing healthy FSMC relationship, handling regional budget, maintaining accurate Child Nutrition data and records while upholding highest professional customer service standards.
- Ensure day-to-day operations of serving breakfast, lunch and supper across San Antonio are executed reliably and with high level of service
- Develop and mentor Child Nutrition personnel to support them to implement Child Nutrition vision and operate with excellence every day.
- Establish and collaborate with direct reports to establish department goals and objectives which align to KIPP Texas Child Nutrition Mission and operational goals.
- Operated POS systems to process lunch cards.
KIPP Child Nutrition Field Supervisor
KIPP Public Schools
08.2019 - Current
- Supervised field operations teams to complete projects within established timelines.
- Investigated issues and developed effective solutions.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Oversaw daily operations at sites, keeping team production moving at optimal pace.
- Oversaw daily operations at sites, keeping team production moving at optimal pace
- Developed and maintained positive relationships with clients and other stakeholders
Summer School Supervisor
Houston Independent School District
04.2015 - 07.2019
- Conducted summer school audits to ensure compliance was met for counting and claiming purposes.
- Reviewed and approved employee schedules and timesheets.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality for sixteen schools.
- Tracked food production levels, meal counts, and supply costs.
Cashier
Walmart
01.2015 - 07.2019
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed and implemented customer service policies to enhance satisfaction while picking up online orders.
Stand Manager
Houston Independent School District
01.2014 - 07.2019
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Coordinated concession team, food preparation and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
Accounting Budgeting Clerk II
Houston Independent School District
01.2011 - 07.2019
- Provide assistance to Team Lead's in invoicing problems with a resolution
- Open and sort all incoming invoices as well as creating a log for outstanding invoices
- Contact vendors to clear up discrepancies before posting Good Receipt in accounting software ( Primero, SAP )
- Provide training and assistance on system processes on a quarterly basis
- Communicate with Procurement and IT department on pricing and systems issues
- Assist on cash audits at schools
Food Service Team Leader
Houston Independent School District
01.2006 - 01.2011
- Supervised and trained fourteen personnel in high-quality operations.
- Played a key role in the kitchen receiving “Kitchen of the Year - 2006”award.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Assisted with daily operations by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen crew on procedures, cleanliness and new items or promos.
Education
Associate Degree of Applied Science - Culinary Arts
Houston Community College
Houston, Texas2008
Skills
- Internal policy compliance
- Communication
- Leadership
- Problem solving
- Customer Service
- Decision-making
- Time management
- Conflict Resolution
- Budget
- Collaboration
- Strategy
Additional Information
- AWARDS and CERTIFICATIONS , City of Houston Food Manager's Certification – Exp 2023
- , Above and Beyond Recognition Award - 2013 Spirit of Service Departmental Award – 2008 Team Player to Gregg Elementary Cafeteria of the Year “Team”Award -2006 Service of Excellence award 2017
Timeline
KIPP Child Nutritional Intern Manager
Kipp Texas Public Schools
07.2023 - Current
KIPP Child Nutrition Field Supervisor
KIPP Public Schools
08.2019 - Current
Summer School Supervisor
Houston Independent School District
04.2015 - 07.2019
Cashier
Walmart
01.2015 - 07.2019
Stand Manager
Houston Independent School District
01.2014 - 07.2019
Accounting Budgeting Clerk II
Houston Independent School District
01.2011 - 07.2019
Food Service Team Leader
Houston Independent School District
01.2006 - 01.2011
Associate Degree of Applied Science - Culinary Arts
Houston Community College
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