NIA TONGA
Vancouver,USA
Summary
Dynamic professional with a proven track record at Nike, Inc., excelling in quality control and team collaboration. Adept at training and developing employees while enhancing customer service experiences. Skilled in manufacturing processes and conflict resolution, consistently achieving operational excellence and fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Front Office Lead/Trainer
Courtyard by Marriott
Portland, USA
08.2018 - Current
- Check guests in/out, assign room numbers based on preference
- Interact with coworkers and department managers using a handheld radio
- Assist front office manager with interviewing candidates
- Balance all accounts at end of shift
- Handle escalated situations preventing management involvement when necessary
- Train, manage, and assist other coworkers/new hires when necessary
Air Max Innovator
Nike, Inc
Beaverton, USA
01.2019 - 08.2024
- Produced airbags for Air Max footwear in a manufacturing environment.
- Conducted quality checks on each airbag to meet passing qualifications.
- Collaborated with coworkers on heat and press machines during production.
- Lifted, arranged, and moved weights ranging from 10 to 50 lbs daily.
Billing Representative (Call Center)
Charter Communications
Vancouver, USA
11.2014 - 11.2015
- Answered inbound calls regarding billing concerns
- Take payments over the phone or set up payment arrangements
- Deescalate upset callers by explaining in detail how billing works
- Sell upgrades and make more money for the company
- Direct callers to correct departments
Education
Associate of Arts - Business Management
Clark College
Vancouver, Washington, WA06-2022
Skills
- Customer service
- Time management
- Conflict resolution
- Team collaboration
- Process improvement
- Quality control
- Effective communication
- Leadership development
- Problem solving
- Manufacturing processes
- Billing procedures
- Front desk operations
- Attention to detail
- Employee training
Timeline
Air Max Innovator
Nike, Inc
01.2019 - 08.2024
Front Office Lead/Trainer
Courtyard by Marriott
08.2018 - Current
Billing Representative (Call Center)
Charter Communications
11.2014 - 11.2015
Associate of Arts - Business Management
Clark College