Katira Hankerson
Hempstead,NY
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Hilton Garden Inn
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Convention Sales Manager
Hyatt Regency
01.2024 - 11.2024
- Provided exceptional customer service throughout the entire sales process, from initial inquiry to post-event support.
- Established a strong network within the industry, facilitating partnerships and referrals from satisfied clients.
- Negotiated favorable contracts with vendors, resulting in cost savings for the organization.
- Implemented effective follow-up strategies after events, leading to increased client retention rates.
- Collaborated with event planners to create seamless experiences for convention attendees.
Guest Services Representative
Embassy Suites Perimeter Center
01.2023 - 02.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Guest Services Representative
The Hilton Garden Inn Westbury
05.2022 - 01.2023
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Manager
Rich In Health 516
10.2018 - 01.2023
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Server/ Cashier / Baker
The Cheesecake Factory
08.2020 - 01.2022
- Managing transactions with guests using cash, credit and check payments
- Taking orders and being able to recite, pack and assist guests in a timely manner
- Creating an exceptional experience for all guests providing the best customer service experience
- Upselling and extending all knowledge of products on hand
- Prepping all work stations for shift ahead
- Prepping orders in advance for catered events
Seasonal Cashier
BJ’s Wholesale Club
03.2020 - 06.2020
- Managing transactions with guests using cash, credit and check payments
- Taking orders and being able to recite, pack and assist guests in a timely manner
North Shore Children & Family Guidance Center
02.2020 - 05.2020
Daycares Assistant
Academy of Young Minds Daycare
06.2016 - 11.2017
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Skills
- Telephone etiquette
- Cash handling
- Listening skills
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Event management
- Social media marketing
- Guest accommodations
- Computer skills
Timeline
Front Desk Receptionist
Hilton Garden Inn
09.2024 - Current
Convention Sales Manager
Hyatt Regency
01.2024 - 11.2024
Guest Services Representative
Embassy Suites Perimeter Center
01.2023 - 02.2024
Guest Services Representative
The Hilton Garden Inn Westbury
05.2022 - 01.2023
Server/ Cashier / Baker
The Cheesecake Factory
08.2020 - 01.2022
Seasonal Cashier
BJ’s Wholesale Club
03.2020 - 06.2020
North Shore Children & Family Guidance Center
02.2020 - 05.2020
Manager
Rich In Health 516
10.2018 - 01.2023
Daycares Assistant
Academy of Young Minds Daycare
06.2016 - 11.2017
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