Hi, I’m
Katira Lewis
Lansing,MI
Summary
Self-motivated customer service professional with strong relationship-building, trend-tracking, and communication skills. Passionate about resolving issues and ensuring successful outcomes through active listening and utilizing available tools. Committed to fast learning and hard work, consistently achieving goals. Eager to contribute to organizational growth while continuously striving for personal development.
Overview
8
years of professional experience
Work History
None Currently
Family, SAHM
2024.03 - Current (6 months)
Job overview
- CEO of the Household and stay at home Mom.
Ensemble Health Partners
Medical Billing Specialist
2023.07 - 2024.03 (8 months)
Job overview
- Identified and resolved patient billing and payment issues, evaluated patients' financial status, and established appropriate payment plans.
- Posted and adjusted payments correctly to increase company revenue noted all patient interactions using EPIC Hyperspace.
- Examined patients' insurance coverage, deductibles, insurance carrier payments, EOB's, and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
None Currently
Family, SAHM
2021.08 - 2023.07 (1 year & 11 months)
Centauri Health Solutions Inc - Human Arc
Disability Specialist
2019.03 - 2021.08 (2 years & 5 months)
Job overview
- Developed and implemented comprehensive case management plans to address 300+ client needs and goals.
- Scheduled interviews, kept detailed daily logs with care actions, patient behaviors, and incidents to contribute to client's approval.
- Kept accurate records for client files and handled health related paperwork to submit to SSA.
- Secured revenue for the company, the health plan, and monthly benefits for clients upon disability case approval.
Ingham County Health Department
Community Health Worker
2017.01 - 2018.12 (1 year & 11 months)
Job overview
- Contacted clients in person to overcome barriers to healthcare and counsel on the complex system, health-related topics and lifestyle changes for improved well-being.
- Managed Medicaid enrollment, transportation, and other paperwork for individuals to take advantage of community resources.
- Updated database and documented participants' progress toward individualized health goals.
- Utilized grant writing skills and successful audits to secure additional program funding from the SOM.
Education
Kaplan University (Online) , Davenport, IA
Master of Business Administration (M.B.A.) - Project Management
06.2015
Michigan State University , East Lansing, MI
Bachelor of Arts (B.A.) - Telecommunications
12.2010
Skills
- Interpersonal Skills
- Organizational Skills
- Adaptability
- Data Collection
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Call Center Experience
- De-Escalation Techniques
- Payment Processing
- Certified Revenue Cycle Representative (CRCR)
Accomplishments
- Michigan DIFS, LIFE Resident Producer - December 2021-January 2023
- Certified Revenue Cycle Representative - September 2023-September 2025
Extra Experience
- Appointment Scheduling and Insurance Verification
- Professional Test Scorer
- Inventory/Shipping/Warehouse and Merchandise Management
- University Facility Maintenance
- Industrial Cleaning Equipment and Hazardous Chemical Use
- Donor Cultivator for Cancer
- Food and Cash Handling
Timeline
Family, SAHM
None Currently
2024.03 - Current (6 months)
Medical Billing Specialist
Ensemble Health Partners
2023.07 - 2024.03 (8 months)
Family, SAHM
None Currently
2021.08 - 2023.07 (1 year & 11 months)
Disability Specialist
Centauri Health Solutions Inc - Human Arc
2019.03 - 2021.08 (2 years & 5 months)
Community Health Worker
Ingham County Health Department
2017.01 - 2018.12 (1 year & 11 months)
Kaplan University (Online)
Master of Business Administration (M.B.A.) - Project Management
Michigan State University
Bachelor of Arts (B.A.) - Telecommunications
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