Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Katira Palmer, MHA

Winter Haven,FL

Summary

Results-driven Regional Operations Director operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Regional Operations Director

Orlando Family Physician
Orlando, FL
12.2022 - Current
  • Planned, managed, and executed clinic operations across multiple locations.
  • Managed operations for a specialist team comprised of cardiologists, a gynecologist, and an ultrasound technician.
  • Managed the fastest-growing OFP clinic in 2023.
  • Managed operations of one of the highest-performing clinics.
  • Monitored key performance indicators focused on patient satisfaction, retention rates, clinic growth, and proper utilization management.
  • Monitored adherence to AHCA, CLIA, HIPAA, OSHA guidelines.
  • Supervised profit and loss statements in the Northeast region.
  • Implemented continuous enhancements for operational efficiency.
  • Supported the integration process of a new electronic health record.

Practice Administrator

Orlando Family Physicians
Orlando, FL
01.2017 - 11.2022
  • Led operational management of ahealthcare clinic serving 900 members.
  • Directed all aspects of staff management from recruitment to termination.
  • Addressed issues enhancing patient satisfaction and boosting employee morale.
  • Implemented strategic marketing plans to expand patient base.
  • Monitored implementation of guidelines for adherence to AHCA, CLIA, HIPAA, and OSHA standards.
  • Oversee office budget planning.
  • Compiled office productivity assessments, delivered monthly service reports, and analyzed patient flow time management.
  • Managed medical schedules for optimal patient service efficiency.

Office Supervisor

Amparo A. Pita, MS, LMHC
Winter Park, FL
01.2016 - 01.2017
  • Coordinated all front desk operations.
  • Managed daily billing tasks including claim entry, insurance verification, payment posting, and resolving rejected claims.
  • Coordinated client appointments to optimize office productivity and prevent scheduling conflicts.
  • Boosted productivity through the transition of appointment book to electronic format.

Education

Master of Science - Health Service Administration

University of Central Florida
Orlando, FL
12-2024

Bachelor of Science - Health Service Administration

University of Central Florida
Orlando, FL
01.2016

Skills

  • Experienced with ECW and Athena Electronic Health Records
  • Compliance management
  • Budget Management
  • Operational efficiency
  • Excellent interpersonal skills
  • Managed care
  • Quality improvement
  • Revenue cycle management
  • Data analysis
  • Effective communication
  • Financial operations oversight
  • Active ACHE Membership

Languages

English
Native/ Bilingual
Spanish
Full Professional

Certification

  • Certified FIT respirator tester
  • HFMA-Revenue Cycle Management Certification
  • IHI-Healthcare Quality Certification

References

References available upon request.

Timeline

Regional Operations Director

Orlando Family Physician
12.2022 - Current

Practice Administrator

Orlando Family Physicians
01.2017 - 11.2022

Office Supervisor

Amparo A. Pita, MS, LMHC
01.2016 - 01.2017

Master of Science - Health Service Administration

University of Central Florida

Bachelor of Science - Health Service Administration

University of Central Florida

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Katira Palmer, MHA