Katira Reyes
Bronx,NY
Summary
Dedicated healthcare professional with strong clinical, administrative, and patient-support experience in hospital and medical office settings. Skilled in cardiac monitoring, EKG, phlebotomy, patient care, and healthcare administration. Seeking a Medical Assistant or Healthcare Administrative role where I can contribute strong technical skills and patient-focused care.
Overview
18
18
years of professional experience
Work History
Monitor Technician
White Plains Hospital
01.2022 - Current
- Monitor and interpret cardiac rhythms for up to 80 patients per shift.
- Accurately document findings and report critical changes to clinical staff.
Member Engagement Specialist
Healthfirst
01.2019 - 01.2022
- Managed high-volume calls from members/providers and resolved billing, claims, and service issues.
- Conducted research for payments/refunds and handled complex case escalations.
EKG Technician
Memorial Sloan Kettering
01.2018 - 01.2019
- Performed/edited 12-lead EKGs and applied/processed Holter monitors.
- Ensured accurate diagnostic reporting using MUSE, MARS, and EPIC.
Telemetry Technician/Phlebotomy
NewYork–Presbyterian Hospital
01.2012 - 01.2018
- Monitored cardiac rhythms for 48+ patients and documented rhythm changes.
- Performed phlebotomy for 25–50 patients daily with precise specimen handling.
Medical Assistant
NYP Hospital & M.E. Medical Services
01.2008 - 01.2012
- Performed patient intake, vitals, EKGs, lab tests, and assisted providers.
- Supported multiple specialties: Primary Care, GYN, Gastro, Urology, Pediatrics, Podiatry, Ophthalmology.
- Managed scheduling, billing, insurance verification, and EHR documentation.
Education
BBA - Healthcare Management
Metropolitan College of New York
NEW YORK, NY 06.2017
Associate Degree - Medical Assisting
Sanford Brown
New York, NY01.2008
Skills
- Medical terminology
- Clinical procedures
- Vital signs
- EKG/ECG
- Holter monitors
- Phlebotomy
- Specimen collection & processing
- EPIC
- Bedmaster
- Eagle/Eagle Gold
- Microsoft Office
- Organization
- Multitasking
- BLS/CPR
- ICD-9/ICD-10
Languages
Spanish
Native or Bilingual
Timeline
Monitor Technician
White Plains Hospital
01.2022 - Current
Member Engagement Specialist
Healthfirst
01.2019 - 01.2022
EKG Technician
Memorial Sloan Kettering
01.2018 - 01.2019
Telemetry Technician/Phlebotomy
NewYork–Presbyterian Hospital
01.2012 - 01.2018
Medical Assistant
NYP Hospital & M.E. Medical Services
01.2008 - 01.2012
BBA - Healthcare Management
Metropolitan College of New York
Associate Degree - Medical Assisting
Sanford Brown