Katiria Decastro
Attleboro,MA
Summary
Dynamic individual with hands-on experience in healthcare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
Internal Medicine Care Coordinator
Women's Gastrointestinal Health / Primary Care
03.2017 - Current
- Work in collaboration with management for best patient care
- Implementation of new processes for improved workflows
- Great communication and interpersonal skills
- Leadership Development Program
- Negotiation
- EPIC EMR and Microsoft Office
- All vital signs, point of care tests
- Immunizations
- Appointment scheduling
- Prior authorizations
- Follow up care coordination
Medical Office Manager
Landmark Obstetrics and Gynecology
04.2015 - 03.2017
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Ordering all office supplies clinical and non-clinical.
Medical Assistant / Surgical Technician
Dermatology Professionals
04.2014 - 04.2015
- Obtained client medical history, medication information, symptoms, and allergies.
- Conducted pre-operative preparations, setting stage for successful surgical interventions.
- Performed local numbing for surgeries.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Provided wound care post-operatively to promote healing and reduce risk of infections.
- Suture and staple removals.
- Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
Case Manager/Medical Assistant
SSTAR Family Health Center
06.2005 - 04.2014
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Empowered patients through education on self-management techniques for chronic conditions.
- Client education on risk prevention.
- All vital signs and point of care tests.
Education
Bachelor of Science - Healthcare Administration
Rhode Island College
Providence, RI06-2025
Business Administration And Management
Community College of Rhode Island
Lincoln, RI01-2017
Certificate - Medical Assistant
The Salter School
Fall River06-2005
Skills
- Health information systems EMR EPIC
- Healthcare Management
- Effective Organizational Skills
- Staff Evaluation Oversight
- Quality Control Management
- Risk Assessment
- Performance metrics
- Patient care assessment
- HIPAA guidelines
- Patient safety
- Patient education
- Schedule management
- Empathy and compassion
- Community Engagement
- Cultural Awareness
Languages
Spanish
Native or Bilingual
Timeline
Internal Medicine Care Coordinator
Women's Gastrointestinal Health / Primary Care
03.2017 - Current
Medical Office Manager
Landmark Obstetrics and Gynecology
04.2015 - 03.2017
Medical Assistant / Surgical Technician
Dermatology Professionals
04.2014 - 04.2015
Case Manager/Medical Assistant
SSTAR Family Health Center
06.2005 - 04.2014
Bachelor of Science - Healthcare Administration
Rhode Island College
Business Administration And Management
Community College of Rhode Island
Certificate - Medical Assistant
The Salter School
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