Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katiria Hernandez

Birmingham

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction.

Committed to contributing positively to team dynamics through effective collaboration and support. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Cashier

Serra Nissan
Birmingham
07.2025 - Current
  • Compute or recompute customer bills using the dealership computer system.
  • Receive and process cash, check, and credit card payments, following proper procedures.
  • Record received amounts in the computer and secure monies in the register/drawer.
  • Make change and issue receipts to customers.
  • Reconcile cash drawer at the end of each shift, verifying totals against cash on hand.
  • Process credit card and debit card transactions securely.
  • Handle exchanges and refunds in a quick and efficient manner.
  • Process extended warranty payments for repair orders.
  • Prepare daily bank deposits.

Tax Preparer

Williams & Davis Group
Birmignham
11.2023 - Current
  • Prepare tax returns. Complete and file income tax returns for individual and business clients, ensuring compliance with IRS regulations, and accuracy in reporting.
  • Conduct tax research. Stay up to date with tax laws and evolving tax regulations to provide informed, accurate advice to clients.
  • Develop tax strategies. Identify and implement tax strategies that minimize tax liabilities, and maximize tax savings.
  • Perform audits. Assist clients in audit preparation, working directly with tax authorities to address and resolve tax-related discrepancies or issues.
  • Manage tax planning. Advise clients on effective tax planning for upcoming tax years to ensure financial readiness and efficient tax payments.
  • Use accounting software. Employ tools like QuickBooks, Excel, and other accounting software to manage, organize, and analyze financial records and transactions.
  • Analyze financial statements. Review and assess financial statements for deductions, credits, and tax liabilities to create well-rounded tax reports.
  • Maintain client tax files. Keep client tax files well-organized and updated, ensuring that all financial information is accurate and readily accessible.
  • Built trust with clients by using active listening skills in interviewing, preparing, and finalizing tax returns.

Clerk

Housing Authority of the Birmingham District
Birmingham
11.2024 - 01.2025
  • Performing routine clerical and typing tasks.
  • Answering telephones and directing calls.
  • Typing and filing correspondence, notices, and reports.
  • Copying, scanning, uploading, and faxing documents.
  • Maintaining office records and files, including tenant records.
  • Sorting and distributing mail.
  • Scheduling appointments and meetings.
  • Preparing documentation for contracts, transactions, or regulatory compliance.
  • Maintaining inventory records, including office and other equipment.

Seasonal CSR- Customer Service Representative

Cigna Health Care
Hoover
09.2023 - 12.2023
  • Activities related to inbound calls, emails, and instant messages from sales agents seeking support for CHS products.
  • Set up appointments for sales agents to meet with beneficiaries.
  • Place outbound calls to sales agents to obtain more information on applications.
  • Maintain detailed knowledge of all products and procedures.
  • Responds to all customers in a professional and courteous manner.
  • Participates in meeting and/or committees as needed.
  • Manages the work balance between calls and phone activities/inventory production.
  • Value all aspects of diversity.
  • Exercise strict confidentiality in all matters.

Seasonal Remote- Customer Service Representative

TruGreen Lawn Care
Carrolton
04.2021 - 06.2021
  • Address basic and routine customer concerns via phone and email, ensuring timely and professional resolution.
  • Act as a liaison between customers and the branch office to maintain a high level of customer satisfaction.
  • Troubleshoot and resolve product issues and concerns, utilizing a developing knowledge base of products and services.
  • Maintain accurate and up-to-date customer records within the database.
  • Educate customers on TruGreen's products, services (lawn, tree & shrub, and pest control), and their benefits.
  • Upsell additional services to existing customers based on their needs and interests in enhancing their outdoor living space.
  • Collaborate with team members to share knowledge and best practices to improve overall performance and customer satisfaction.
  • Adhere to company policies and compliance standards.
  • Positively represent the TruGreen brand in all written and verbal communications.
  • Handle customer inquiries and complaints, providing information and resolving issues.

Production Associate

Amazon BHM 1
Bessemer
06.2020 - 04.2021
  • Receiving and processing inventory.
  • Picking and packing customer orders to ensure timely and accurate deliveries.
  • Preparing packages for shipment, including labeling, and loading onto trucks.
  • Utilizing barcode scanners and following on-screen prompts for order fulfillment.
  • Conducting quality control checks to ensure the product meets Amazon's standards.
  • Maintaining a clean, organized, and safe workspace.
  • Adhering to strict safety, quality, and fulfillment production standards.

Education

High School Diploma -

P.D. Jackson- Olin High School
Birmingham, AL
05-2010

Skills

  • Cash handling
  • Point of sale
  • Customer service
  • Payment processing
  • Cash reconciliation
  • Inventory management
  • Data entry
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Team collaboration
  • Conflict resolution
  • Multi-tasking
  • Payment collection
  • Proficient in [software]
  • Drawer balancing
  • Empathy and patience
  • Cash handling and management
  • Report preparation
  • Product knowledge
  • Reliability and punctuality
  • Basic math
  • POS systems
  • Regulatory compliance

Timeline

Cashier

Serra Nissan
07.2025 - Current

Clerk

Housing Authority of the Birmingham District
11.2024 - 01.2025

Tax Preparer

Williams & Davis Group
11.2023 - Current

Seasonal CSR- Customer Service Representative

Cigna Health Care
09.2023 - 12.2023

Seasonal Remote- Customer Service Representative

TruGreen Lawn Care
04.2021 - 06.2021

Production Associate

Amazon BHM 1
06.2020 - 04.2021

High School Diploma -

P.D. Jackson- Olin High School

Similar Profiles

  • Amia Wright

    Amia WrightAmia Wright

    Receptionist at Serra Nissan VolkswagenReceptionist at Serra Nissan Volkswagen

  • SHAN BELL

    SHAN BELLSHAN BELL

    SERVICE MANAGER at BENTON NISSAN OF HOOVER/BENTON NISSAN OF BESSEMERSERVICE MANAGER at BENTON NISSAN OF HOOVER/BENTON NISSAN OF BESSEMER

  • Jerry Cheng

    Jerry ChengJerry Cheng

    New Car Sales Consultant at Steve Serra Auto Group At Serra Toyota BirminghamNew Car Sales Consultant at Steve Serra Auto Group At Serra Toyota Birmingham

  • Tarnya Davis

    Tarnya DavisTarnya Davis

    Cleaner at Mitchells & ButlersCleaner at Mitchells & Butlers

  • Jordan WRIGHT

    Jordan WRIGHTJordan WRIGHT

    Theatre Assistant at NHS-BirminghamTheatre Assistant at NHS-Birmingham

CREATE PROFILE
Katiria Hernandez