Katiria Velez
Dundee,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Advocacy manager
Marriott Vacation Club
04.2021 - Current
- Collaborate with onsite and offsite department leaders to resolve and ensure a timely and effective response to owner and guest issues
- Establish and maintain strong relationships with guest and owners, serving as the primary point of contact for escalations and complex inquiries
- Review survey feedback on owner and guest stays collecting insights to drive continuous improvement and resolutions
- Document and resolve guests and owners concern and provide compensation if warranted
- Educate owners and provide product knowledge to ensure they understand the ownership product
- Adhere to all policy’s while maintaining the company’s integrity and maintain confidentiality regarding all business matters.
Housekeeping Manager/Assistant Purchasing Manager
Marriott Vacation Club
01.2018 - 04.2021
- Managed housekeeping staff, ensuring efficient operations and high-quality service
- Developed and implemented cleaning procedures and schedules to maintain cleanliness throughout the facility
- Trained and onboarded new housekeeping staff, providing guidance on best practices and safety protocols
- Conducted regular inspections to ensure cleanliness standards and promptly addressed any issues
- Collaborated with other departments to coordinate cleaning efforts during special events and high-occupancy periods
- Managed budget compliance across departments, ensuring spending aligned with property goals.
- Enforced safety regulations and protocols to minimize accidents and maintain a safe working environment
- Monitored inventory levels and collaborated with internal departments to forecast demand, optimize stock, and reduce excess inventory.
- Organize and maintain purchasing records, receipts, and other important documents
- Coordinate with other departments to understand their needs and place orders accordingly
- Established and maintained relationships with vendors, negotiating costs and managing vendor performance for reliability and consistency.
- Developed solutions for departments exceeding budget targets by analyzing procurement processes, identifying inefficiencies, and implementing strategic sourcing initiatives.
- Prepare reports and summaries about purchasing activities
- Handled guest complaints and requests related to housekeeping services, ensuring prompt resolution and customer satisfaction
- Utilized software and tools to track housekeeping tasks, monitor staff performance, and generate reports for management.
Administrative Assistant
Marriott Vacation Club
01.2012 - 01.2018
- Provide support to the department director and team members as needed
- Created and maintained organized filing systems of both digital and physical copies
- Prepare and proofread correspondence, reports, contracts and presentations, maintaining a high standard of accuracy and professionalism
- Handled incoming calls, emails, and inquiries, promptly responding, and redirecting them as necessary
- Assisted in budget tracking and expense reports, ensuring adherence to financial guidelines
- Conducted research and gathered information to support decision-making and project planning
- Keep track of inventory levels and alert the team when something is running low.
- Help with processing purchase orders, making sure all details are accurate and up to date.
- Communicate with vendors to get quotes, place orders, and follow up on deliveries.
Education
High School Diploma -
William Allen High School
Allentown, PA01.2008
Skills
- Expense Tracking
- Financial Management
- Strategic Planning
- Contract Management
- Business Administration
- Staff Development
- Customer Relationship Management (CRM)
Timeline
Customer Advocacy manager
Marriott Vacation Club
04.2021 - Current
Housekeeping Manager/Assistant Purchasing Manager
Marriott Vacation Club
01.2018 - 04.2021
Administrative Assistant
Marriott Vacation Club
01.2012 - 01.2018
High School Diploma -
William Allen High School
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