Katiriadeliz Canino Feliciano
Norcross,USA
Summary
Dynamic professional with a proven track record at Priderock Capital Management, excelling in resident relations and event coordination. Adept in Yardi and Microsoft Office Suite, I leverage strong communication and organizational skills to enhance resident satisfaction and streamline operations, ensuring a welcoming community environment. Bilingual, with a commitment to excellence in service delivery.
Overview
6
6
years of professional experience
Work History
Resident Coordinator
Priderock Capital Management
Norcross, US
12.2023 - Current
- Coordinated and facilitated resident events, including holiday parties, community outings, and educational workshops
- Developed and maintained positive relationships with residents to ensure their needs were met and concerns addressed in a timely manner
- Collaborated with property management team to address maintenance requests and resolve any issues related to the physical condition of the property
- Conducted regular assessments of resident satisfaction through surveys or feedback sessions to identify areas for improvement
- Maintained accurate records of resident interactions and service requests using designated software or databases
- Assisted in coordinating move-in/move-out processes for new tenants including lease signing procedures
- Maintained confidentiality when handling sensitive information regarding resident personal matters
- Responded promptly to emergency situations involving residents by following established protocols
- Served as a liaison between property management staff and residents during construction projects or renovations within the community
Leasing Agent
Covenant Living Communities & Services
Lilburn, US
02.2023 - 12.2023
- Meeting with prospective tenants, taking them on tours of the units they are interested in and highlighting the benefits of the units and property
- Preparing and executing lease documents according to property standards and regulations
- Conducting credit and background checks to qualify potential tenants
- Confirming information and references provided by potential tenants on the application
- Collecting application fees and security deposits from potential tenants and monthly rental payments from existing tenants
- Negotiating lease renewals, including communicating changes in prices or terms
- Coordinating any necessary property maintenance and resolving tenant complaints
- Informing residents of any changes to their rental agreement or upcoming events or issues associated with the property
- Creating marketing and promotional materials to advertise vacant units on the property
- Monitor the use of community facilities and common areas, including the office, pool, laundry, mail and fitness centers
Spanish Interpreter
LanguageLine Solutions
Remote
08.2022 - 02.2023
- Using dictionaries and thesauruses to find the exact words
- Using Translation Memory software
- Management of time to complete documents
- Understanding different cultures in translation
- Working with people from different cultural backgrounds and industries
Sales Associate
Metro by T Mobile Authorized Retailer
Norcross, US
11.2018 - 05.2020
- Greeted customer
- Offered knowledge about Smartphones
- Worked in sales, selling Smartphones
- Completed in-store purchases
Education
Georgia Piedmont Technical College
Clarkston, GA10.2019
Skills
- Computer skills
- Yardi
- Microsoft Office Suite
- Typing
- Recruiting
- Management
- Data entry
- Organizational skills
- B2B
- Multitasking
- Translation
- Interpretation
- Communication skills
- Cash handling
- Multilingual
- Leadership
- Technical support
- Front desk
- IT support
- Customer service skills
- Software troubleshooting
- Customer support
- Bilingual
- Teaching
- Supervising experience
- Call center
- Phone etiquette
- Customer service
- Medical terminology
- Cold calling
- Residential cleaning
- Office experience
- Scheduling
- Detail-oriented
- Receptionist
- Salesforce
- Training and development
- Commercial cleaning
- Windows
- MacOS
- Outbound calling
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Resident Coordinator
Priderock Capital Management
12.2023 - Current
Leasing Agent
Covenant Living Communities & Services
02.2023 - 12.2023
Spanish Interpreter
LanguageLine Solutions
08.2022 - 02.2023
Sales Associate
Metro by T Mobile Authorized Retailer
11.2018 - 05.2020
Georgia Piedmont Technical College
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