Katisal Curry
Talladega,AL
Summary
Highly organized Front Desk Receptionist and Customer Service Representative with over 15 years of experience in childcare and customer service, including sales, tech support, and customer care. Conflict resolution, and possess a positive inviting energy. Dependable account management with success in field, attention to detail and proactive mindset, exemplary fast-paced multitasking, time management, negotiation, collaboration and customer service skills. Responsible, willing to go the extra mile to assist others with solving problems. Pursues opportunities to highlight relevant skills for team benefit. Ability to work in a team as well as independently. Excellent listening and observation skills. Great problem solver, Caring, exceptional patience, Knowledgeable with HIPPA and OSHA safety guidelines
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant/Medical Records/Front Desk Receptionist
CRLH State Veterans Home
2022
- Answer phones
- Appointment scheduling/ Arranging Transportation
- Maintain and organize records and files
- Customer service
- Record and maintain patient vital signs
- Assist with departmental audits
- Review records for policy compliance
- Provide patients with assistance of activities of daily life
- Care plan
- Advocate for the health and wellbeing of 50+ patients.
Team Lead
Masterbrand Cabinets
01.2017
- Attention to Detail
- Certified Forklift
- Warehouse and Equipment Assembly Operation
- Delegated tasks and Monitored progress to optimize group production
- Rotate and work several different areas when needed to help keep production moving
- Counted inventory, resolved discrepancies and completed paperwork keeping system accurate and current
- Rectified issues of defective material/products, component assembly to meet deadlines
- Sorted, boxed, labeled and moved items to keep production moving swiftly
- Inspected finished parts and components prior to distribution.
Customer Service Representative II
TA
01.2022 - Current
- Increased customer loyalty by 62% through my inviting personality, compassionate customer service, knowledge of products and effective sales techniques
- Maintained a courteous, empathetic attitude towards customers, reducing complaints about service by 64%
- Reduced inventory shrinkage by 17% with loss prevention techniques and inventory management
- Participated in community outreach events, contributing to an in-store foot traffic rise of 39%.
Childcare Provider
Brecon Learning Center
01.2020 - 01.2022
- 15+ years of childcare experience
- Provided love, support, compassion, safe and efficient care to over 50 infants, toddlers, preschoolers, and school-aged children while maintaining a child-friendly environment with access to outdoor activities
- Develop friendly relationships and credibility with parents, educating children, playing with them, and doing art projects
- Instruct children in health and personal habits, such as eating, resting, and toilet habits while creating and developing age-appropriate lesson plans
- Communicated with children's parents regarding their daily activities and behaviors
- Maintained accurate records on individual children, including daily observations, information about activities, meals served, and medications administered.
Customer Service Management
Pilot Travel Center
01.2017 - 01.2020
- Dedicated Customer Service Professional with Strong skills in customer service and international communication
- Successfully handled complex issues and improved customer satisfaction levels
- Received 'Employee of the Month' recognition 5 times in two years for outstanding performance
- Led a store initiative to promote products resulting in a 44% increase in their sales
- Handled calls with the customers and customer service technical support to handle daily inquiries, services, and complaints, maintaining a high standard of service, contributing to increased customer satisfaction and loyalty by 72%
- Managed orders and product display resulting in increased sales.
Cashier
Piggly Wiggly
01.2015 - 01.2017
- Achieved and outperformed all departmental goals, while increasing sales and customer service and satisfaction
- Promoted the brand loyalty by providing solutions to the customers for their needs
- Assisted 50+ daily customers with checkout, answering outstanding questions with exemplary customer service satisfaction
- Teamed up with 3 other cashiers, offering assistance during busy times
- Managed inventory and assisted customers who asked for specific grocery items.
Waiter/Food Service
Shocco Springs
01.2009 - 01.2010
- Provided attentive service to customers, taking orders, delivering food, and ensuring customer satisfaction
- Consistently achieved high customer satisfaction scores, receiving multiple positive reviews and compliments from customers
- Developed strong product knowledge, including details about ingredients, sourcing, and menu specials
- Collaborated with the kitchen staff to ensure timely and accurate food delivery.
Education
Skills
- Food preparation and cooking
- Customer service
- Inventory management
- Team leadership
- Time management
- Communication
- Problem-solving
- Adaptable
- Accountable
- Detail Oriented
- Compassionate
- Critical Thinking
- Interpersonal Skills
- Customer Service
- Teamwork Oriented
- Effective Communicator
- Leadership
- Attention to Detail
Certification
- Customer Service and Sales Certification
- Certified Customer Service Professional (CCSP)
- Customer Service Representative Certification (CSRC)
- Childcare Certification
- ServSafe Certification
- CatScale Certification
- Safety Management Certification
Passions
Passionate about helping and taking care of others and providing quality service
Timeline
Customer Service Representative II
TA
01.2022 - Current
Childcare Provider
Brecon Learning Center
01.2020 - 01.2022
Team Lead
Masterbrand Cabinets
01.2017
Customer Service Management
Pilot Travel Center
01.2017 - 01.2020
Cashier
Piggly Wiggly
01.2015 - 01.2017
Waiter/Food Service
Shocco Springs
01.2009 - 01.2010
Certified Nursing Assistant/Medical Records/Front Desk Receptionist
CRLH State Veterans Home
2022
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