Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katisha Bass

Fresno,CA

Summary

Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

12
12
years of professional experience

Work History

Cashier Team Lead

Dollar Tree Stores
5265 N Blackstone, CA
11.2021 - Current
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Built and maintained productive relationships with employees.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Performed daily opening and closing procedures for the register area.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.

IHSS Care Provider

Fresno County
Fresno, CA
02.2016 - 03.2021
  • Transported clients to medical appointments and social events.
  • Provided companionship and emotional support to elderly clients.
  • Monitored medication schedules and administered medications as needed.
  • Kept up-to-date records of services provided for billing purposes.
  • Organized recreational activities to stimulate physical and mental well-being of the client.
  • Performed light housekeeping duties such as laundry and meal preparation.
  • Managed client finances including paying bills, tracking expenses.

Customer Service Representative

Alorica
Fresno, California
02.2013 - 03.2018
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Dewolf High School
Fresno, CA
07-2009

Skills

  • Cashier training
  • Adaptability and dependability
  • Heavy lifting
  • Merchandise zoning
  • Procedure enforcement
  • Clear communication
  • Fraud prevention
  • Opening and closing procedures
  • Policy enforcement
  • Retail merchandising
  • Cash handling
  • Payment processing
  • Product restocking
  • Attention to detail

Timeline

Cashier Team Lead

Dollar Tree Stores
11.2021 - Current

IHSS Care Provider

Fresno County
02.2016 - 03.2021

Customer Service Representative

Alorica
02.2013 - 03.2018

High School Diploma -

Dewolf High School

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Katisha Bass