Summary
Overview
Work History
Education
Skills
Timeline
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Katisha Booker

Temple,GA

Summary

Proven track record of enhancing operational efficiency and customer satisfaction at Kaliedioscope, demonstrating exceptional attention to detail and teamwork. Skilled in quality assurance and shipment preparation, I reduced damaged items rate significantly. Known for a flexible schedule and commitment to safety, I excel in fast-paced environments, ensuring top-notch service and reliability.

Overview

8
8
years of professional experience

Work History

Warehouse Packer

Kaliedioscope
06.2021 - 07.2024
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
  • Organized items on racks, shelves and bins to maintain established order.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.

Cashier

KFC
07.2016 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Increased sales of promotional items by informing customers about current offers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Front Desk Receptionist / Customer Service Represe

Dialysis Spa
05.2016 - 05.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • interacted with customers to address their concerns, answer their questions and assist them with their needs.
  • Maintain a positive attitude and calmly respond to customers’ complaints

Education

Diploma -

Haralson County High School
Tallapoosa, GA
05.2013

Skills

  • Punctual and Reliable
  • Attention to Detail
  • Teamwork
  • Product Packaging
  • Time Management
  • Warehouse Safety
  • Shipment Preparation
  • Package handling
  • Maintaining Workplace Safety
  • Order Processing
  • Package labeling
  • Pallet jacking
  • Quality Control
  • Flexible Schedule
  • Product Inspections
  • Shipping and receiving
  • Forklift Operation
  • Quality Assurance
  • Customer Service
  • Dependable and reliable
  • Motivated Team Player
  • Safety Procedures
  • Equipment Operation
  • Cash Register Operations
  • Sales Support

Timeline

Warehouse Packer

Kaliedioscope
06.2021 - 07.2024

Cashier

KFC
07.2016 - 06.2021

Front Desk Receptionist / Customer Service Represe

Dialysis Spa
05.2016 - 05.2017

Diploma -

Haralson County High School

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Katisha Booker