Katisha Payton
Saucier,MS
Summary
Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new Management role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cook Owner
A Lil Sumthin
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Traveling Team Lead
Way To Go Merchandising
03.2022 - 06.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Cook
Applebee's Neighborhood Grill & Bar
02.2020 - 01.2022
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Cook
Treasure Bay Casino and Hotel
09.2018 - 08.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Lead Traveling Merchandiser
Merchandising Solutions Group
06.2016 - 09.2018
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Cook
Waffle House
03.2013 - 04.2016
- Maintained food safety and sanitation standards.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed system for inventory management, reducing waste and cutting costs.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
Education
High School Diploma -
Bassfield High School
Bassfield, MS01.1997
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Strong attention to safe food handling procedures
- Frying
- Supply restocking
- Hospitality and service industry background
Certification
Driver's License
Assessments
- Call center customer service, Proficient, 02/01/22
- Retail customer service, Proficient, 01/01/24
- Customer service, Proficient, 12/01/20
- Bartending, Proficient, 10/01/23
- Retail merchandising, Proficient, 04/01/24
- Filing & organization, Proficient, 08/01/22
- Work style: Reliability, Proficient, 11/01/21
- Sales skills, Proficient, 08/01/22
- Sales skills, Proficient, 04/01/24
- Data entry: Attention to detail, Proficient, 10/01/23
- Food service: Customer situations, Proficient, 12/01/23
- Supervisory skills: Motivating & assessing employees, Proficient, 12/01/22
- Attention to detail, Proficient, 11/01/23
- Customer focus & orientation, Proficient, 08/01/23
- Management & leadership skills: Impact & influence, Proficient, 10/01/22
- Sales skills, Proficient, 02/01/22
- Cooking skills: Basic food preparation, Proficient, 11/01/23
- Delivery driver, Proficient, 11/01/23
- Retail customer service, Proficient, 08/01/22
- Work style: Reliability, Proficient, 02/01/24
- Food service: Customer situations, Proficient, 11/01/23
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Traveling Team Lead
Way To Go Merchandising
03.2022 - 06.2024
Cook Owner
A Lil Sumthin
01.2021 - Current
Cook
Applebee's Neighborhood Grill & Bar
02.2020 - 01.2022
Cook
Treasure Bay Casino and Hotel
09.2018 - 08.2020
Lead Traveling Merchandiser
Merchandising Solutions Group
06.2016 - 09.2018
Cook
Waffle House
03.2013 - 04.2016
Driver's License
High School Diploma -
Bassfield High School
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