Katiuscia Boucicault

Experienced Case Manager skilled in coordinating mental health care and working with immigration. Proactive and resourceful, with strong community resource knowledge and excellent communication skills. Capable of managing high caseloads without compromising care quality, even in high-pressure environments. Compassionate and dedicated to achieving positive outcomes, with a focus on problem-solving and conflict resolution. Advocates for the social and economic well-being of individuals and families, providing guidance and support. Committed to community service and experienced in social services program development. Detail-oriented team player with strong organizational skills, able to handle multiple projects accurately. Seeking a full-time position that utilizes interpersonal skills, time management, and problem-solving abilities while contributing to team goals.

HIPAA Training

Preventing Discrimination and Harassment

Listening to learn and learning to listen

Leading a Diverse Team

Workplace Safety

The Foreign Corrupt Practice Act

The Americans with Disabilities Act

Building Inclusive Communities Awareness and Allyship

Trauma-Informed care

Mental Health Awareness

Customer Service and Professionalism

Ethics and Boundaries

Cultural Competency and Diversity

CPI Verbal

Volunteering as a case manager was a rewarding experience for me that involved assisting individuals and families in need by helping them access essential resources and services. Key aspects include assessing client needs to create tailored support plans, navigating local resources for housing, healthcare, education, and employment, and building trusting relationships through strong interpersonal skills. Volunteers also advocate for clients, ensuring they understand their rights while maintaining accurate documentation to track progress. Collaboration with professionals like social workers enhances support systems. This role fosters skills in communication, problem-solving, and crisis management, positively impacting the community and promoting personal growth through diverse interactions. Despite challenges, the commitment to this work is fulfilling and enriches both the volunteer and the individuals served.